Summary
Overview
Work History
Education
Skills
Languages
Projects
Timeline
Generic

Azin Ariani

North York,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Sales Clerk

The Source
01.2023 - Current
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Presented, rotated and date-checked products to maintain company freshness standards.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Set appointments with salespeople and potential customers.

GROCERY CLERK

Independant Grocery
09.2019 - 12.2022
  • Arranged and replenished displays and merchandise racks to maintain store appearance
  • Monitored self-checkout stations to assist customers and ensure registers working appropriately
  • Processed merchandise returns and exchanges
  • Provided product information and resolved concerns to assist customers
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Supervised others and provided on-the-job training
  • Bagged or boxed merchandise and prepared packages for shipment
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Responded quickly to meet customer needs and resolve problems
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Troubleshot minor problems and reported larger technical issues.

SALESPERSON

Computer Store
08.2017 - 08.2018
  • Called and met with regular and prospective customers to build long-term customer relationships and networks
  • Negotiated contracts and prices with clients to exceed sales goals
  • Handled client deposits and transactions and updated billing information in company databases
  • Remained current on relevant product and industry information to provide up-to-date catalogs and services
  • Trained newly hired sales team members regarding company procedures and standards
  • Developed and maintained strong customer relationships and networks within designated sales territory
  • Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.

Education

Advanced Diploma - COMPUTER NETWORKING AND TECHNICAL SUPPORT

Seneca College
Toronto, ON
04.2022

High School Diploma -

Green Road
Toronto, ON
06.2019

Skills

  • Customer Relations
  • Valid Driver's License
  • Customer Service
  • Computer Configurations
  • Network Operating Systems
  • Microsoft Office
  • Performance Analysis
  • Network Administration
  • Hardware Replacement
  • Help Desk Support
  • Troubleshooting and Diagnostics
  • Computer Hardware Knowledge
  • Software Installation
  • Linux Operating System
  • Troubleshooting Techniques
  • Multitasking
  • Equipment Repair
  • Flexible and Adaptable
  • Product Knowledge

Languages

English
Persian

Projects

1. Mentorship experience with freshman students

2. Experienced in designing simple and complicated network systems using Packet tracer 

3. Designed a Soil Moisture Sensor system using Raspberry-Pi and Azure to store and send the data to a cloud-based server

Timeline

Sales Clerk

The Source
01.2023 - Current

GROCERY CLERK

Independant Grocery
09.2019 - 12.2022

SALESPERSON

Computer Store
08.2017 - 08.2018

Advanced Diploma - COMPUTER NETWORKING AND TECHNICAL SUPPORT

Seneca College

High School Diploma -

Green Road

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Azin Ariani