Hi, I’m
Azim Hirji
Customer Service/C2B-B2B Inside Sales Specialist
Toronto,ON
Summary
A self-motivated, energetic, passionate, and client-focused independent thinker with a solid commitment to delivering and mentoring high quality in customer service with an added blend of sales, retention, and order management specialization and retention competencies to satisfy and excel in customer and business relations.
Overview
21
years of professional experience
Work History
Variety of Fortune 100 Companies/ON CONTRACT, CANADA And USA
B2B Corporate Retention/Inside Sales Specialist
01.1994 - 06.2015
Job overview
- Manage customer relations for business owners and C-level executives.
- Developed and deepened customer relationships to drive revenue growth
- Collected information on sales and service issues to coordinate team-wide resolutions
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Used CRM software to maintain detailed contact logs and account records
Hubert CompanyHospitality Supply - Distribution And Warehouse., Canada And USA
B2B/B2C Inside Sales/Customer Service Specialist
01.2004 - 01.2007
Job overview
- Consumer-driven solutions exceeding quality and sales at 95% Achievement scores.
- Reducing customer cancellation (churn) by 66%.
- Sales, pricing, marketing, and operations not limited to ordering, shipping, and scheduling.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Increased efficiency and team productivity by promoting operational best practices
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Administration duties including (not limited) train and coaching new employee hires, designing and implementing training manuals, trade show set-up and trade show work across US and Canada, maintaining reports daily, assisting with research on specific files, maintaining, consolidating, tracking run and generate reports.
Education
Various Fortune 100 CompaniesUSA And CANADA
Certificate Programs from Multiple Customer Service/Order Management
Seneca College Toronto, ON
Certificate Program from Business Administration And Operations
George Brown CollegeToronto, ON
Certificate Program from Fast Food/Restaurant Management Program
Skills
Multiple Awards for reducing customer cancellation (churn) by 66% - Retention & Development Team
Multiple Customer Relationship Commendations and 90% quality scores – Escalations and Retention Team
Complaint resolution
Account management
Creative problem solving
Strategic sales knowledge
CRM
Sales Force
Account acquisition
Relationship building and management
Client retention
B2B and C2B sales
Accomplishments
- 2002 – 2003 - AT&T CANADA – Multiple Awards for reducing customer cancellation (churn) by 66% - Retention & Development Team.
- 2000 to 2001 – SONY CANADA Multiple Customer Relationship Commendations and 90% quality scores – Escalations and Retention Team.
- 1999 – 2000 - The Loyalty Group Multiple Retention Awards – Loyalty & Retention Team.
- 1989 – 1990 - Coconuts Restaurant – Events Planner, Promotions and Restaurant Manager.
- 1980 - 1994 - On Tour Close Protection & Personal Bodyguard to Musicians/Bands - Special Task Force Team.
- 1978 – 1980 – Stage Security & Crowd Management at Concert Production International.
- 1978 – 1980 - CHIC & CFNY Radio – On-Air and Programming Assistant.
Timeline
B2B/B2C Inside Sales/Customer Service Specialist
Hubert Company
01.2004 - 01.2007
B2B Corporate Retention/Inside Sales Specialist
Variety of Fortune 100 Companies/ON CONTRACT
01.1994 - 06.2015
Various Fortune 100 Companies
Certificate Programs from Multiple Customer Service/Order Management
Seneca College
Certificate Program from Business Administration And Operations
George Brown College
Certificate Program from Fast Food/Restaurant Management Program
Volunteer Interests
Present – Founder, Admin, and Moderator for 70s80s90s Loyal Listeners Club FACEBOOK page
Present – Executive Board Member the Graydon Hall Tenants’ Association (GHTA) Coordinated fundraising for The AKDN Global Partnership Walk 800ONTARIOTOURISM visitor assistance and counseling for September 11th eventsVolunteer Interests
Present – Founder, Admin, and Moderator for 70s80s90s Loyal Listeners Club FACEBOOK page
Present – Executive Board Member the Graydon Hall Tenants’ Association (GHTA) Coordinated fundraising for The AKDN Global Partnership Walk 800ONTARIOTOURISM visitor assistance and counseling for September 11th events