Azim Hirji
Toronto,ON
Summary
With a career spanning two decades in customer success, order management, and sales, my journey includes immersive training within Fortune 500 company call centers, refining my skills in client engagement and sales strategies. Supported by academic acumen, I have cultivated expertise through extensive training within various Fortune 500 companies. Operating from a cutting-edge home office, I prioritize seamless connectivity to foster an environment conducive to consistently delivering exceptional performance.
Overview
20
20
years of professional experience
Work History
VOLUNTEER | EXECUTIVE BOARD MEMBER
Graydon Hall Tenants' Association
01.2017 - Current
- Collaborating with Property Management to facilitate timely and essential improvements, simultaneously informing, educating, and aligning with Tenants to secure their active collaboration in achieving our shared objectives.
- Achieved board objectives by strategically aligning resources and initiatives with organizational goals.
- Promoted a culture of accountability, transparency, and ethical conduct throughout the organization.
CONTRACT | B2B LEAD GENERATION/BUSINESS DEVELOPMENT
Sentry Custom Security
03.2022 - 11.2022
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Secured new business opportunities through networking and relationship-building activities.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
CONTRACT | B2B LEAD GENERATION/BUSINESS DEVELOPMENT
FEI Canada/Robert Half
01.2022 - 03.2022
- Identify key customer needs and business objectives and align them with products and services
- Generating new business opportunities to fuel revenue
- Achieve sales and profitability targets, while providing management with strategic sales information
- Identify new business opportunities in the specific, targeted market segments, while building rapport with C-level executives/critical decision-makers
- Prospect via the phone and Internet to strengthen relationships with C-level executives/critical decision-makers to drive revenue growth, and brand loyalty
- Scheduling qualified meetings for Account Executives.
- Secured new business opportunities through networking and relationship-building activities.
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
MEDICAL SABBATICAL and PERSONAL GROWTH PERIOD
-
03.2016 - 12.2021
- Faced with unexpected injuries that necessitated a prolonged period of recovery and rehabilitation, this hiatus was crucial for prioritizing my well-being and ensuring a full recovery. With determination and resilience, I have successfully overcome these challenges and am now fully prepared to re-enter the 'Fully Remote' workforce with renewed energy and commitment.
CONTRACT - B2B/B2C CUSTOMER SERVICE/DISPUTE RESOLUTION/INSIDE SALES
Various Companies
03.1994 - 03.2016
- Delivered impactful solutions for both Business and Consumer segments, fostering loyalty
- Enhanced operational efficiency and productivity by championing best practices, overseeing, mentoring, and training the Customer Service Representative (CSR) team
- Employed advanced sales strategies to actively engage customers, tailoring solutions to meet individual needs
- Identified and addressed key customer needs and business objectives, aligning them seamlessly with relevant products and services
- Played a pivotal role in the sales process by contributing to the preparation of customer quotations, ultimately leading to the successful closure of new Sales Agreements.
B2B/B2C SENIOR CUSTOMER SUPPORT /DISPUTE-ESCALATIONS SPECIALIST
Hubert Company
01.2003 - 12.2007
- Assisted in preparing customer quotations leading to the sale of new Sales Agreements
- Handle and liaise with the Shipping department while Supporting outside District Sales Representatives (DSR)
- Managed POs and delivery management via telephone and email
- Follow up on outstanding Purchase Order(s) resulting in fulfilled sales, Developed and maintained strategic relationships with the End User, while adhering to business processes to assist customers with a positive experience
- Maintain professional internal and external relationships that exceeded company core values
- Provided Business and Consumer-driven solutions, resulting in loyalty
- Increasing efficiency and productivity by promoting the best operational practices while mentoring and training my CSR team
- Versatile Contributions: Special Projects and Additional Responsibilities (not limited) – scheduled sales rep appointments, designed, created, and implemented training and standard operating manuals, participated in trade show set-up across the US and Canada, assisted with research on specific files, maintained, preparing, and generate accurate reports while supporting and mentoring CSRs.
Education
Certificate of Completion - Call Centre Training
Various Fortune Company Call Centre
Toronto, ONCertificate of Completion - Accessibility For Ontarians With Disabilities Act
AODA Compliance
01.2024
DEC - Certificate of Completion - Fast Food And Hospitality Management
George Brown College
Toronto, ON12.1982
DEC- Certificate of Completion - Business Office Administration
Seneca College of Applied Arts And Technology
North York, ON12.1980
Skills
- Proactive Sales and Customer Service Expertise
- Strategic Communication
- Tech Mastery
- Administrative Proficiency
- Conflict Resolution
- Leadership Development
- Decision Making
- Team Building
- Sales Strategy
- Cross-functional Collaboration
- Customer Focus
- Brand Management
- Conflict Mediation
- Risk Reduction
- Leadership Experience
- New Business Development
- Business Administration
- Client Relationship Building
- Negotiation
Accomplishments
- AT&T CANADA - Numerous Awards for reducing customer churn
- SONY CANADA - Numerous Customer Relationship Commendations
- THE LOYALTY GROUP - Numerous Awards for achieving an 89+% quality score
Languages
English
Full Professional
educational accomplishments
- 2024, Certificate of Completion in Accessibility for Ontarians with Disabilities Act
- 1994-2015, DEC in Call Centre Training, Various Fortune Company Call Centre, Ontario
- 1979-1980, DEC in Business Office Administration, Seneca College, Toronto
- 1981-1982, DEC in Hospitality Management, George Brown College, Toronto
online profiles
http://www.linkedin.com/in/azimhirji, https://profile.indeed.com/p/azimh-l2mwmn5, https://www.facebook.com/AzimAJHirji, https://www.facebook.com/groups/70s80s90sloyalistenersclub.toronto, https://www.instagram.com/azimajhirji/, https://www.instagram.com/aj70s80s90sloyallistenersclub/
career overview
With a career spanning two decades in customer success, order management, and sales, my journey includes immersive training within Fortune 500 company call centers, refining my skills in client engagement and sales strategies. Supported by academic acumen, I have cultivated expertise through extensive training within various Fortune 500 companies. Operating from a cutting-edge home office, I prioritize seamless connectivity to foster an environment conducive to consistently delivering exceptional performance.
awards
- AT&T CANADA - Numerous Awards for reducing customer churn
- SONY CANADA - Numerous Customer Relationship Commendations
- THE LOYALTY GROUP - Numerous Awards for achieving an 89+% quality score
home workspace configuration
§ System Hardware
· 2022 Upgraded PC Desktop
· Windows 10 PRO Operating System
· Added PRO 1500VA UPS Battery Backup & Surge Protector
· Date System with 2023 Diagnostic Test
· Intel(R) Pentium(R) CPU G3240 @ 3.10GHz, 3100 MHz
· 2 Core(s), with 2 Logical Processor(s)
· 1 TB MAIN DRIVE
· 1 TB BACKUP DRIVE
· 16 GB RAM - Patriot Viper III DDR3 1600MHz CL10
Memory, with Black Mamba Heatsink
§ Connectivity Hardware
· SCEPTRE 22” DUAL MONITORS 1600 x 900 resolution
· StarTech.com USB 3.0 Dual HDMI Adapter/External Video & Graphics Card
· New Bee USB Headset with Microphone Call Controls Noise Cancelling
· SAITOR 1080P HD Webcam with Microphone & Privacy Cover
· LOGITECH 2.1 Speakers
§ Communication Hardware
· Internet Plan.
• ROGERS 1.5 GB IGNITE Internet Connectivity via Hardwired Modem
• Speedefy Wi-Fi 6 Router,
· Cell Phone Plan.
• SAMSUNG GALAXY NOTE20 ULTRA Cell phone
• With 50GB of Data, Unlimited Talk and Text, Canada-Wide Long Distance,
• SKYPE US/INTERNATIONAL Calling Plan
· Land Line Plan.
• With US & Canada Wide Calling
Timeline
CONTRACT | B2B LEAD GENERATION/BUSINESS DEVELOPMENT
Sentry Custom Security
03.2022 - 11.2022
CONTRACT | B2B LEAD GENERATION/BUSINESS DEVELOPMENT
FEI Canada/Robert Half
01.2022 - 03.2022
VOLUNTEER | EXECUTIVE BOARD MEMBER
Graydon Hall Tenants' Association
01.2017 - Current
MEDICAL SABBATICAL and PERSONAL GROWTH PERIOD
-
03.2016 - 12.2021
B2B/B2C SENIOR CUSTOMER SUPPORT /DISPUTE-ESCALATIONS SPECIALIST
Hubert Company
01.2003 - 12.2007
CONTRACT - B2B/B2C CUSTOMER SERVICE/DISPUTE RESOLUTION/INSIDE SALES
Various Companies
03.1994 - 03.2016
Certificate of Completion - Call Centre Training
Various Fortune Company Call Centre
Certificate of Completion - Accessibility For Ontarians With Disabilities Act
AODA Compliance
DEC - Certificate of Completion - Fast Food And Hospitality Management
George Brown College
DEC- Certificate of Completion - Business Office Administration
Seneca College of Applied Arts And Technology