Azhar Khan
Mississauga,ON
Summary
Customer service and sales professional with over three years of experience delivering high-quality support in fast-paced, client-facing environments. Proven ability to resolve customer concerns efficiently, identify upselling opportunities, and consistently contribute to meeting sales targets. Skilled in managing high call and customer volumes, maintaining accurate records, and performing administrative tasks with precision. Known for strong communication, problem-solving, and relationship-building skills that foster customer loyalty and repeat business. Eager to apply this customer-centric approach in a dynamic, service-driven industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Tire Corporation
Toronto, ON
03.2023 - Current
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Retail Store Representative
Puma
Vaughan, ON
10.2022 - 01.2023
- Customer Engagement: Assisted 50+ daily customers with product inquiries, purchases, and loyalty program sign-ups (Triangle Rewards), driving repeat business.
- Operational Support: Executed store tasks including pricing updates, restocking, and seasonal changeovers to maintain visual standards and inventory accuracy.
- Sales Goals: Contributed to meeting daily/weekly sales targets through active selling techniques and upselling promotions.
- Problem-Solving: Addressed customer concerns promptly, resolving issues to ensure satisfaction and repeat visits.
Education
Diploma - Supply Chain & Logistics Management
Lambton College
Mississauga, ON04-2024
Bachelor of Commerce - Accounting Major
Mumbai University
India01.2021
Skills
- Customer service and sales support
- Loyalty program management
- Team collaboration
- Team mentorship and coaching
- Problem-solving and multitasking
- Compliance and safety standards
- Strong communication and interpersonal skills
- POS systems
- Microsoft Office (Excel, Word, Outlook)
Certification
- First Aid Certification
- WHMIS
Accomplishments
- Top Sales Performer – Q3 2023
- Customer Satisfaction Excellence Award – 2023, 2024
Languages
English
Full Professional
French
Limited
Timeline
Customer Service Representative
Canadian Tire Corporation
03.2023 - Current
Retail Store Representative
Puma
10.2022 - 01.2023
Diploma - Supply Chain & Logistics Management
Lambton College
Bachelor of Commerce - Accounting Major
Mumbai University
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