Dynamic and results-driven professional with 5+ years of customer service and extensive experience in marketing, developing strategies, and driving business growth. A proven track record of leading teams to successful outcomes, leveraging market insights, and understanding current trends to improve ROI. Experienced in digital marketing, content creation, and public relations initiatives. Dedicated and knowledgeable automotive enthusiast with a passion for cars and expertise in detailing. Seeking to leverage extensive understanding of the automotive industry and techniques to contribute effectively to an organization.
Experienced in designing and implementing customized landscaping projects for residential clients, including maintenance of lawns, gardens, and outdoor spaces. Skilled in managing a team of employees, overseeing their training and performance. Demonstrated ability to build and maintain strong client relationships through effective communication and the delivery of high-quality service. Well-versed in managing business finances, including budgeting, invoicing, and cost control measures. Proactively researched the market to identify and capitalize on opportunities, resulting in the expansion of an active client base exceeding 85.
As a Operations Management Trainee at EagleYard, managed daily operations including scheduling, inventory control, and maintaining precise customer records. Managed a portfolio of 60+ clients. Supervised a team of Field Sales Representatives and Technicians by providing guidance, conducting performance evaluations, and implementing training programs to boost productivity and ensure compliance with industry standards. Collaborated with the sales team to strategize on customer acquisition and retention, addressed customer inquiries, and actively participated in promotional events to enhance brand visibility and generate leads. Assisted in planning and executing lawn care projects, coordinated equipment maintenance, and monitored industry trends to drive operational efficiency and support business growth.
As a Sales Team Lead, supervised a team of five door-to-door sales representatives, assigning shifts and territories to maximize efficiency and success. Managed time sheets and ensured accurate tracking of work hours. Conducted research on local areas and demographics to strategically assign sales zones, enhancing the team's success rates. As a top-performing sales representative, consistently led the region in sales performance. Demonstrated exceptional ability in completing daily client lists exceeding 25+ appointments/calls and achieving a high success rate in closing clients. Maintained a consistent growth trajectory in weekly client acquisitions, showcasing a strong track record in driving sales and contributing to overall team success.