Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Hi, I’m
Azamat Omirzakov
Vancouver,British Columbia
Summary
Overview
9
years of professional experience
Work History
Shineguard Inc
Technical Support Specialist
08.2022 - Current
Job overview
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Working on the site job to clean the metal and stainless steel
Shineguard Industries Inc
Business Service Analyst (Apprenticeship)
01.2023 - 02.2023
Job overview
- Analyzed business processes and identified areas for improvement, including cost reduction, process optimization, and increased efficiency
- Performed data analysis and produced reports to facilitate decision-making in business operations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
BI Group
Customer Support Agent
12.2018 - 07.2019
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sky Global
IT Technical Support Specialist
11.2017 - 05.2018
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
Arbutus College
Financial and Accounting Assistance Services
02.2017 - 05.2017
Job overview
- Monitored invoices in database system Sage ERP X3
- Consolidated accounts payables, accounts receivables and payrolls
- Entering and posting receipts
- Maintained files, and computerized accounting databases
- Analyzed documents, clearances, certificates, and approvals from local banks and agencies
Jusan Insurance Company
Manager of Statistics Department
10.2014 - 11.2015
Job overview
- Analyze variable contribution, cost, and pricing. Sales result and optimization of expenses
- Frequently tracking Key Performance Indicator for Statistics Department
- Proven ability to learn quickly and adapt to new situations.
Education
University of British ColumbiaVancouver, BC
Professional Certificate Program from Data Science
12.2023
University Overview
Databases & SQL for Analysts
Python Fundamentals for Data Analysts: Grouping Data & Aggregating Variables. Perform exploratory data analysis using Altair in Python
Jupyter Notebooks
LighthouselabsVancouver, BC
Certificate from Data Analysis
12.2022
University Overview
Data manipulation and visualization using Excel functions
Cleaning data in Excel
Understanding basic fundamentals in Data analysis
AM Language SchoolMalta, Sliema
Certificate from English As A Second Language
2013
University Overview
Student Advisor: Provides support and orientation to new students
Kazakh National UniversityKazakhstan
Bachelor of Arts from Banking And Finance
05.2013
University Overview
Banking and Finance: Solid foundation in the principles and practices of banking and finance
Skills
- Methodical approach in decision making
- Foundational knowledge of data tools such as: MySQL, PostgreSQL, Python, R, and Tableau
- Analytical mindset
- Great interpersonal and teamwork skills
- Industry Trend Analysis
- Statistical Analysis
- Price Testing and Analysis
Languages
Languages
Kazakh, Ukrainian, Russian
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Service Analyst (Apprenticeship)
Shineguard Industries Inc
01.2023 - 02.2023
Technical Support Specialist
Shineguard Inc
08.2022 - Current
Customer Support Agent
BI Group
12.2018 - 07.2019
IT Technical Support Specialist
Sky Global
11.2017 - 05.2018
Financial and Accounting Assistance Services
Arbutus College
02.2017 - 05.2017
Manager of Statistics Department
Jusan Insurance Company
10.2014 - 11.2015
University of British Columbia
Professional Certificate Program from Data Science
Lighthouselabs
Certificate from Data Analysis
AM Language School
Certificate from English As A Second Language
Kazakh National University
Bachelor of Arts from Banking And Finance
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