Azam Mohammed
Halifax
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Service Nova Scotia
10.2023 - Current
- Processing requests received, accurately and within turnaround times to ensure client expectations are consistently met.
- Communicating accurately and in a timely manner with the public, programs owners, operations support, and other departments and agencies to respond to requests for service and information through in-person, phone (queue), digitally, fax, and by mail.
- Balancing daily transactions received and processed for self, peers and or team. Maintaining a cash float as required, process and batch returns/payments, preparing/delivering bank deposits, preparation of daily cash reports and reconciliation of various accounts.
- Participating in training and team meetings relating to and supporting the position/department/government.
- Assisting with user acceptance testing and attend team meetings.
- Opening mail, receive faxes, and process requests through tracking system.
Administrative Assistant
SuneraTech
09.2014 - 10.2023
- Delivered top-notch administrative support to office staff, promoting excellent in office operations.
- Built relationships with customers to establish long-term business growth.
- Performing various document management tasks such as Filing,Mailing,Photocopying and work processing
- Monitored and managed expenses with allotted budgets and reviewed and approved expenses reports.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Specialized in booking Skiplagged flights and hotels for client's employees traveling to conferences and meetings.
SALES REPRESENTATIVE
Mauritania Airline
04.2013 - 06.2014
- Monitored customer buying trends, market conditions and competitor action to adjust strategies and achieve sales goals
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Supervised sales team of 8-10 people, stepping in to support employees and deliver smooth sales processes for clients
- Worked effectively in fast-paced environments.
SENIOR ASSOCIATE
Corporate Solution Redefined
09.2012 - 07.2013
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Generated sales reports and presentations for senior management.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
Bachelor of Commerce - Commerce And Business Administration
CCS University
Meerut06.2011
Skills
- Customer and Client Relations
- Excellent Written and Communication Skill
- Adaptability
- MultiTasking
- Organizational & Time Management Skills
- Critical Thinking and Problem Solving
- Project Management
- Office Management Software
- Teamwork and Collaboration
- Travel Industry Knowledge
Timeline
Customer Service Representative
Service Nova Scotia
10.2023 - Current
Administrative Assistant
SuneraTech
09.2014 - 10.2023
SALES REPRESENTATIVE
Mauritania Airline
04.2013 - 06.2014
SENIOR ASSOCIATE
Corporate Solution Redefined
09.2012 - 07.2013
Bachelor of Commerce - Commerce And Business Administration
CCS University
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