Summary

Overview

Work History

Education

Skills

Languages

Timeline

Azam Fattahi

Maple Ridge,BC

Summary

Customer service professional who has worked in many facets of the service industry looking to apply my +10 years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business.

Overview

3

3

years of professional experience

Work History

Customer Service, Cashier and Sales Department

Hyper Market

07.2010 - 04.2013

Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution
Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
Maintained up-to-date customer records in computer system while interacting with customers across email, phone, and social media
Documented customer interactions to reduce on-boarding time when new customer service representatives interact with customers
Assisted 100+ daily customers with checkout, answering outstanding questions
Collaborated with 50 other colleges, offering assistance to other teammates during busy times
Managed inventory and directed support staff to assist customers who asked for specific items or services
Directed scheduling of delivery drivers, ensuring 100% of orders were delivered on time
Document review and expertise and customer response time management
Preparation of reports related to affairs and financial input and output
Monitoring floor stock and the shelf and categorized
Processing purchases at the cash.

Education

Bachelor's Degree -

Azad University

Skills

Problem-solving
Customer service
Cashier
Adaptable

Detail-oriented
Office (Word, Excel, )
Preparation of reports
Independent and team working

Languages

English

Limited Working

Persian

Full Professional

Timeline

Customer Service, Cashier and Sales Department

Hyper Market

07.2010 - 04.2013

Bachelor's Degree -

Azad University