Summary
Overview
Work History
Education
Skills
Language Competencies - English
Personal Information
Timeline
Generic

Azalea Guanajuato

Desert Hot Springs

Summary

Reliable and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate critical thinking skills to prevent as well as narrow down issues and provide better decision making. Expertise in customer service, caretaking, hospitality, and analysis.

Overview

7
7
years of professional experience

Work History

Caretaker

IHSS Riverside County
09.2018 - Current
  • Responsible for providing assistance with ADL ( daily living tasks ), improving my analyzing skills and emotional intelligence.
  • Offer companionship and emotional support
  • Paying close attention to clients needs, comforts, and triggers
  • Develop and maintain a routine best suitable for client

Ramp Agent/Customer Service Representative

Unifi
08.2024 - 06.2025
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Greeted and assisted passengers with check-in, boarding, rebooking, and baggage services in person and over the phone
  • Operated airline systems to issue boarding passes, print bag tags, and update reservations
  • Handled customer concerns with professionalism and empathy, resolving issues such as missed flights, rebooking, and lost luggage

Customer Service Representative

O Reilly Automotive Inc
01.2023 - 03.2024
  • Assisted customers in-store and over the phone with auto parts inquiries and product recommendations
  • used catalog system to locate parts and verify fitment for different vehicles Managed returns
  • Managed returns, exchanges, and warranty claims
  • Restocked shelves, handled inventory, and maintained store cleanliness

Recreation attendant

Margaritaville Resort
06.2022 - 11.2022
  • Used strong communication skills to collaborate with team members to ensure efficient service and organization abilities to ensure a safe and presentable space for guests.
  • Assisted guests with directions, requests, questions, and recreational activities
  • Greeted and welcomed guests with a warm, friendly and positive attitude.
  • FulFilled requests made by guests

Courtesy Clerk

Vons
07.2020 - 01.2021
  • Ensured customers had a positive shopping experience, enhancing my communication and professionalism in the workplace.
  • Assisted customers with requests and questions
  • Directed customers to desired products
  • Welcomed customers with a positive and friendly attitude
  • Communicated with staff members to navigate the completion of duties throughout the shift
  • Assisted customers with bagging as well as loading up groceries if needed

Education

Bachelors - Sociology

California State University of San Bernardino
San Bernardino, CA

High School Diploma - undefined

Cathedral City High School
Cathedral City, CA

Skills

  • Excellent communication skills
  • Team-building
  • Customer relations
  • Organizational skills
  • Multitasking
  • Problem-solving abilities
  • Data analyzing skills
  • Adaptability
  • Responsive to dynamic work flows

Language Competencies - English

native language

Personal Information

Title: CUSTOMER SUCCESS REPRESENTATIVE

Timeline

Ramp Agent/Customer Service Representative

Unifi
08.2024 - 06.2025

Customer Service Representative

O Reilly Automotive Inc
01.2023 - 03.2024

Recreation attendant

Margaritaville Resort
06.2022 - 11.2022

Courtesy Clerk

Vons
07.2020 - 01.2021

Caretaker

IHSS Riverside County
09.2018 - Current

High School Diploma - undefined

Cathedral City High School

Bachelors - Sociology

California State University of San Bernardino

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Azalea Guanajuato