Azalea Garcia

• Information Gathering & Triage: Conduct preliminary patient diagnostic testing, gathering critical medical data with high accuracy to assist providers in immediate decision-making and prioritizing urgent care needs.

• High-Volume Resource Management: Direct procurement and logistics for a 600-unit inventory, ensuring 100% resource availability and managing vendor relations to meet operational demands.

• Data Entry & Systems Proficiency: Utilize OfficeMate and CrystalPM for real-time data entry, ensuring meticulous record-keeping and compliance with strict HIPAA confidentiality protocols.

• Revenue & Conflict Resolution: Oversee complex medical billing and insurance verification, resolving discrepancies under tight deadlines and ensuring precise documentation for audit-ready records.

• Multi-Channel Communication: Manage high-volume, multi-line phone systems and scheduling, effectively triaging patient requests based on urgency while maintaining a calm and professional demeanor in a fast-paced environment.

• Situational Awareness & Retention: Monitor patient flow and office operations to proactively address bottlenecks, maintaining a high retention rate through clear, concise communication and problem-solving.