Overview
Work History
Education
Skills
Timeline
Generic

Azalea Bernal

Alhambra

Overview

8
8
years of professional experience

Work History

Clerical Clerk

Apple One/ Los Angeles Probation Department
05.2024 - Current
  • Ensured confidentiality of sensitive information through proper handling of documents and adherence to company policies.
  • Improved customer satisfaction with prompt and accurate responses to inquiries via phone and email.
  • Boosted productivity levels by performing routine administrative tasks such as correspondence drafting, copying, scanning, and faxing documents.
  • Maintained a well-stocked office environment, ordering supplies when necessary while monitoring expenses.
  • Reduced document processing time by streamlining data entry tasks using spreadsheet software.
  • Maintained an organized workspace that facilitated efficient task completion while adhering to company guidelines regarding cleanliness.
  • Input data into spreadsheets and databases.

Treatment Coordinator

Children's Dental FunZone
03.2022 - 05.2023
  • Created a welcoming environment by greeting patients with a friendly attitude and professional demeanor.
  • Ensured all necessary paperwork was completed accurately prior to the start of any dental procedure.
  • Performed administrative tasks such as filing insurance claims, verifying benefits and collecting payments.
  • Developed dental treatment plans for patient's specific needs utilizing knowledge of dental terminology and procedures.
  • Regularly updated patient records regarding changes in treatment plans or follow-up instructions.
  • Handled incoming calls promptly and professionally, routing them appropriately when necessary.
  • Verified accuracy of insurance information prior to appointment date to ensure correct billing practices were followed.
  • Supported front desk operations by ensuring accuracy of check-in and check-out processes.
  • Managed daily schedules efficiently while ensuring that each patient received quality care in a timely manner.

Dental Receptionist

West Coast Dental
02.2020 - 03.2022
  • Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
  • Greeted persons entering establishment to determine nature and purpose of visit.
  • Verified insurance coverage for treatment procedures, collected co-payments and processed payments accurately.
  • Greeted patients, verified insurance information and scheduled appointments in a timely manner.
  • Ensured compliance with HIPAA regulations relating to protecting confidential patient information at all times.
  • Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office.
  • Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office.
  • Performed clerical tasks such as scheduling follow up visits, preparing charts for new patients and taking phone messages.

Loss Prevention Associate

Walmart
11.2016 - 05.2017
  • Identified potential shoplifters and alerted management. Monitored and supervised customer's activities in store to detect signs of attempted theft.

Education

High School Diploma - undefined

Alhambra High School
Alhambra, CA
06.2007

Skills

  • Customer service
  • Communication skills
  • Bilingual
  • Microsoft word

Timeline

Clerical Clerk

Apple One/ Los Angeles Probation Department
05.2024 - Current

Treatment Coordinator

Children's Dental FunZone
03.2022 - 05.2023

Dental Receptionist

West Coast Dental
02.2020 - 03.2022

Loss Prevention Associate

Walmart
11.2016 - 05.2017

High School Diploma - undefined

Alhambra High School

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Azalea Bernal