Azalea Bernal
Alhambra
Overview
8
8
years of professional experience
Work History
Clerical Clerk
Apple One/ Los Angeles Probation Department
05.2024 - Current
- Ensured confidentiality of sensitive information through proper handling of documents and adherence to company policies.
- Improved customer satisfaction with prompt and accurate responses to inquiries via phone and email.
- Boosted productivity levels by performing routine administrative tasks such as correspondence drafting, copying, scanning, and faxing documents.
- Maintained a well-stocked office environment, ordering supplies when necessary while monitoring expenses.
- Reduced document processing time by streamlining data entry tasks using spreadsheet software.
- Maintained an organized workspace that facilitated efficient task completion while adhering to company guidelines regarding cleanliness.
- Input data into spreadsheets and databases.
Treatment Coordinator
Children's Dental FunZone
03.2022 - 05.2023
- Created a welcoming environment by greeting patients with a friendly attitude and professional demeanor.
- Ensured all necessary paperwork was completed accurately prior to the start of any dental procedure.
- Performed administrative tasks such as filing insurance claims, verifying benefits and collecting payments.
- Developed dental treatment plans for patient's specific needs utilizing knowledge of dental terminology and procedures.
- Regularly updated patient records regarding changes in treatment plans or follow-up instructions.
- Handled incoming calls promptly and professionally, routing them appropriately when necessary.
- Verified accuracy of insurance information prior to appointment date to ensure correct billing practices were followed.
- Supported front desk operations by ensuring accuracy of check-in and check-out processes.
- Managed daily schedules efficiently while ensuring that each patient received quality care in a timely manner.
Dental Receptionist
West Coast Dental
02.2020 - 03.2022
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Greeted persons entering establishment to determine nature and purpose of visit.
- Verified insurance coverage for treatment procedures, collected co-payments and processed payments accurately.
- Greeted patients, verified insurance information and scheduled appointments in a timely manner.
- Ensured compliance with HIPAA regulations relating to protecting confidential patient information at all times.
- Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office.
- Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office.
- Performed clerical tasks such as scheduling follow up visits, preparing charts for new patients and taking phone messages.
Loss Prevention Associate
Walmart
11.2016 - 05.2017
- Identified potential shoplifters and alerted management. Monitored and supervised customer's activities in store to detect signs of attempted theft.
Education
High School Diploma - undefined
Alhambra High School
Alhambra, CA06.2007
Skills
- Customer service
- Communication skills
- Bilingual
- Microsoft word
Timeline
Clerical Clerk
Apple One/ Los Angeles Probation Department
05.2024 - Current
Treatment Coordinator
Children's Dental FunZone
03.2022 - 05.2023
Dental Receptionist
West Coast Dental
02.2020 - 03.2022
Loss Prevention Associate
Walmart
11.2016 - 05.2017
High School Diploma - undefined
Alhambra High School
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