Azadeh Selahvarzi
Toronto,ON
Summary
Dependable person with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
8
8
years of professional experience
Work History
Sales Clerk
Value Village
08.2023 - Current
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
Customer Service Cashier
UPS
07.2022 - 09.2022
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
- Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.
Office Administrator
Service IR
08.2015 - 12.2020
- Overhauled front desk operations to incorporate 6+ software systems, increasing efficiency by 62%
- Encouraged cohesion among varying departments, including reception, billing, and clinic roles, to boost overall operating efficiency by 9%
- Acted as point of contact for software customers, assisting with investigations and troubleshooting.
- Interacted with customers by phone, email, or in-person to provide information.
Education
POST GRADUATE -
Centennial college
01.2022
MASTER OF INDUSTRIAL MANAGEMENT -
qiau University
01.2019
Skills
- Suggestive Selling
- Product Merchandising
- Complaint Resolution
- Staff Education and Training
- Problem-solving
- Multitasking
Websites
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Sales Clerk
Value Village
08.2023 - Current
Customer Service Cashier
UPS
07.2022 - 09.2022
Office Administrator
Service IR
08.2015 - 12.2020
POST GRADUATE -
Centennial college
MASTER OF INDUSTRIAL MANAGEMENT -
qiau University