Azadeh Lotfifar
Coquitlam,BC
Summary
Accomplished Department Manager with a proven track record at Walmart, enhancing customer satisfaction and loyalty through exceptional service and efficient inventory management. Skilled in staff leadership and retail management, adept at fostering teamwork and driving performance improvements. Achieved significant reductions in stock discrepancies, demonstrating strong decision-making and loss prevention abilities.
Overview
8
8
years of professional experience
Work History
Department Manager
Freshco
05.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Assistant Manager
Walmart
09.2019 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Department Manager
Walmart
01.2017 - 09.2019
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Decision-making
- Safety and security
- Goals and performance
- Retail management
- Coaching and mentoring
- Loss prevention
- Sales reporting
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Department Manager
Freshco
05.2022 - Current
Assistant Manager
Walmart
09.2019 - 05.2022
Department Manager
Walmart
01.2017 - 09.2019
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