Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Azadeh Hosseini Majd

Toronto,Ontario

Summary

A customer service professional with a proven track record of delivering excellent customer satisfaction across multiple communication channels. Adaptable to changing customer needs and expectations, and skilled in resolving customer issues and complaints in a timely and effective manner. Empathetic and customer-oriented, with a passion for building strong and lasting relationships with customers. A continuous learner who seeks new ways to exceed customer expectations and contribute to the organization's success.

Overview

4
4
years of professional experience

Work History

CS Resolution Specialist

Ainfluencer
Toronto, Toronto
10.2022 - Current
  • Enhanced conversion rates by 8% through effective communication with customers and quick problem-solving, leading to improved customer satisfaction and increased sales.
  • Reduced churn rates by 10% by professionally addressing customer inquiries, resulting in higher customer retention and loyalty.
  • Demonstrated proficiency in multi-channel communication, adeptly handling customer interactions through phone, email, chat, and Live Chat, ensuring a seamless customer service experience across all platforms.
  • Utilized CRM software to track customer interactions and identify opportunities for improvement.
  • Facilitated live meetings with prospective clients to finalize sales transactions and market packages.

Remote Call Center Representative

HomeBuddy
Dubai, Vancouver
01.2022 - 10.2022
  • Called people in the U.S. and Canada who requested an appointment with one of the advertised home renovation businesses, booking appointments for them in the scheduling system. Only contacted individuals who expressed interest in these services, resulting in a relatively low rejection rate.
  • Responded to emails, text messages, inbound calls, and voicemail messages in a timely manner, ensuring prompt and efficient communication.
  • Added notes to client profiles in the Customer Relationship Management (CRM) system, keeping detailed records of interactions and appointments.
  • Engaged in active listening with customers, confirming or clarifying information while maintaining patience and professionalism throughout the call, accurately capturing answers over the phone.

Retail Customer Service Associate

Jeans West
, Iran
04.2020 - 12.2021
  • Welcomed customers into the store, providing a friendly and engaging atmosphere to enhance their shopping experience.
  • Assisted customers in finding and selecting jeans and apparel, offering advice on fit, style, and fashion trends.
  • Managed fitting rooms, ensuring they were clean and organized, and provided personalized feedback and alterations suggestions.
  • Processed sales transactions efficiently, including cash handling and credit card processing.
  • Maintained a thorough knowledge of all products, promotions, and policies to provide accurate information to customers.

Education

Master of Arts - English Language and Literature

Kharazmi University
01.2023

Bachelor of Arts - English Language and Literature

Valisr University
01.2021

Skills

  • Interpersonal Skills
  • Communication Skills - Verbal and Written
  • Listening Skills
  • Problem Analysis and Problem-Solving
  • Attention to Detail and Accuracy
  • Customer Service Orientation
  • CRM Software
  • Complaint Handling
  • Inbound and Outbound Calling
  • Stress Tolerance
  • Digital Proficiency
  • Cash Handling
  • Sales Skills
  • Multitasking

Websites

Timeline

CS Resolution Specialist

Ainfluencer
10.2022 - Current

Remote Call Center Representative

HomeBuddy
01.2022 - 10.2022

Retail Customer Service Associate

Jeans West
04.2020 - 12.2021

Master of Arts - English Language and Literature

Kharazmi University

Bachelor of Arts - English Language and Literature

Valisr University

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Azadeh Hosseini Majd