AYYUB MERCHANT
TORONTO,ONTARIO
Summary
With three years of hands-on experience in customer service within the dynamic realm of Anti-Money Laundering and Fraud, I've honed my skills in, rapport building, client engagement, risk analysis, fraud detection and problem-solving. I am a motivated professional who not only understands the intricacies of the financial services industry but is also equipped with the skills and mindset to thrive in it. If you're looking for someone who is committed to delivering exceptional service, effective communicator, multi-tasker, adept at data analysis, and excels in various environments, I am ready to bring my expertise to your team.
Overview
6
6
years of professional experience
Work History
BUSINESS BANKING SENIOR FRAUD ANALYST II
TD CANADA TRUST
TORONTO, ONTARIO
11.2023 - Current
- Records of investigation, Internal audit reporting, Note-taking, Escalation management, Evidence analysis
- Secure business accounts, Control gap analysis, Reporting, Financial asset analysis, risk assessment, Fraud control evaluation, Transactional analysis, Client engagement, Risk oversight, and Transaction analysis
- Submitting and reporting Suspicious Transaction Reports (STR)
LOSS PREVENTION ANALYST
TD CANADA TRUST
TORONTO, ONTARIO
06.2022 - 11.2023
- Customer support agent, Inbound call management, Client authentication, Data and Asset protection, Fraud Resolution, Options analysis, , , Multiple Case management and Client education.
REVOLVING CREDIT CUSTOMER SERVICE REPRESENTATIVE
SCOTIA BANK
TORONTO, ONTARIO
10.2021 - 05.2022
- Customer inbound and outbound call management, Credit card activations, Balance transfers, Balance payments, Credit score management, Policy and Product education, Products eligibility, Customer inquiries, Problem solving.
SENIOR ADMINSTRATIVE COORDINATOR
XPRESS AUTOWORKS
TORONTO, ONTARIO
07.2018 - 05.2021
- Product service, Customer service, Inquiry management, Appointment scheduling, Workflow management, Workforce management, Cash management, Invoice management, Monthly reporting, SEO management and Marketing.
Education
AIRCRAFT MAINTENANCE ENGINEER PROGRAM -
CENTENNIAL COLLEGE
01.2021
Skills
- Client Engagement
- Customer Service
- AML and Sanctions Regulations
- Escalation Management
- Written and Verbal Communicator
- Detail Oriented
- Data Entry with exceptional accuracy
- Multi-tasking
- Microsoft Office Suite
- Understanding of the amended FINTRAC form, particularly new fields on Suspicious Transaction Reports (STR)
Technical
- Fraud Detection
- Fraud Prevention
- AML and Sanctions Regulations
- Financial Crimes Trend Analysis
- Risk Analysis
- Risk Consulting
- Excel (Pivot tables, running macros, Lookups, utilizing fields)
Languages
- ENGLISH, NATIVE
- HINDI, NATIVE
- URDU, NATIVE
- FRENCH, BASIC
Hobbies and Interests
- Gym Rat
- Basketball
- Car meets and Shows
- Gaming
- Personal Development
- Building New Relationships
Timeline
BUSINESS BANKING SENIOR FRAUD ANALYST II
TD CANADA TRUST
11.2023 - Current
LOSS PREVENTION ANALYST
TD CANADA TRUST
06.2022 - 11.2023
REVOLVING CREDIT CUSTOMER SERVICE REPRESENTATIVE
SCOTIA BANK
10.2021 - 05.2022
SENIOR ADMINSTRATIVE COORDINATOR
XPRESS AUTOWORKS
07.2018 - 05.2021
AIRCRAFT MAINTENANCE ENGINEER PROGRAM -
CENTENNIAL COLLEGE
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