Ayushi Tuteja
North York,ON
Summary
Fraud Analyst with 3+ years of experience, exhibiting a high- energy attitude and proficiency in office equipment. 5+ years of experience in customer service and sales with an expertise to identify customer needs and deliver effective solutions to problems. Committed to providing high- quality customer care to create a positive shopping experience. Proven success in developing high-performance teams and streaming day-to-day office activities.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
BMO Bank of Montreal
10.2024 - Current
- Trained on 5 different streams covering under AML starting with Small business credit cards, web based applications, everyday banking, mobile applications and Voice ID and Pindrop cases.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
- Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
Fraud Analyst
Tangerine
07.2024 - 10.2024
- Evaluated customer data to identify and prevent fraudulent activities
- Tracked fraud cheques and monitored trends to develop strategies for prevention.
- Performed thorough investigations of suspicious transactions, cheques deposited by the client leading to the successful recovery of stolen funds.
- Increased efficiency of fraud detection systems by continuously optimizing monitoring processes and procedures.
Fraud Analyst
Cibc
10.2022 - 07.2024
- Took 50 inbound calls/day to verify transactions as legit or not
- Validating newcomers through their credit bureau reports to rule out any true name fraud applications
- Skimming profiles to see if any changes were made on the account in the past 45 days in cross reference to the transactions that were flagged in our system
- Investigated credit card chargebacks due to suspected fraudulent activities
- Identified fraudulent transactions by reviewing information across multiple systems and outside sources
- Monitored customer accounts for suspicious activity using automated systems and manual processes
Lead Customer Service Manager
Walmart
11.2021 - 10.2022
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk
- Engaged customers with proactive strategies to understand needs and develop successful solutions
Administrative Assistant
Possibilities Clinic
09.2021 - 11.2021
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
- Developed administrative processes to achieve organizational objectives and improve office efficiency
Patient Assistant
Shoppers Drug Mart
11.2020 - 01.2021
- Provided knowledgeable and compassionate service in response to patient questions and concerns
- Helped patients understand care, coverage and payment responsibilities and rights
- Managed database of patient information and frequently used computerized systems to track details
Collections Specialist
MJR Capital Services
09.2020 - 11.2020
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
Customer Service Representative
Terminix
06.2020 - 09.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems, and solutions
Customer Service Representative
Nordia
04.2019 - 07.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments on accounts and setting up payment plans
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Process Associate
Speak Support Pvt Ltd
05.2016 - 09.2017
- Supported special projects upon request from department manager
- Responded to advanced issues with professional and relationship-focused approach
- Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes
- Organized and stored employment forms and information
Education
Competitive Intelligence -
Amity University
Uttar PradeshBusness Management -
Vancouver Island University
Nanaimo, BC06.2019
Major in marketing -
Amity University
Uttar Pradesh04.2016
Skills
- Business Development
- RSA
- BMA
- NUANCE
- Cashier
- CRM
- Customer Relationship Management
- Front-end
- MS Office
- Product Knowledge
Languages
English
Full Professional
Accomplishments
- Recognized and awarded for "The best energized Fraud Frighter"
- Awarded for the best performer of the month.
- Best Team Lead.
Timeline
Fraud Analyst
BMO Bank of Montreal
10.2024 - Current
Fraud Analyst
Tangerine
07.2024 - 10.2024
Fraud Analyst
Cibc
10.2022 - 07.2024
Lead Customer Service Manager
Walmart
11.2021 - 10.2022
Administrative Assistant
Possibilities Clinic
09.2021 - 11.2021
Patient Assistant
Shoppers Drug Mart
11.2020 - 01.2021
Collections Specialist
MJR Capital Services
09.2020 - 11.2020
Customer Service Representative
Terminix
06.2020 - 09.2020
Customer Service Representative
Nordia
04.2019 - 07.2019
Process Associate
Speak Support Pvt Ltd
05.2016 - 09.2017
Competitive Intelligence -
Amity University
Busness Management -
Vancouver Island University
Major in marketing -
Amity University
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