Ayushi Sharma
Cornwall,ON
Summary
Customer Support Team Leader with a strong record of improving productivity and efficiency. Skilled in conflict resolution, customer relationship management, and team leadership. Proven ability to enhance team performance and customer satisfaction through effective communication and problem-solving. Committed to exceptional support and continuous improvement in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Team Leader
FASAL Grow more Grow better
Bangalore, INDIA
06.2022 - 06.2025
- Streamlined client onboarding processes, ensuring high satisfaction levels.
- Delivered timely support via phone and email, effectively resolving inquiries.
- Resolved customer issues within SLAs using strong problem-solving techniques.
- Collected customer feedback to drive ongoing service enhancements.
- Conducted training sessions for six to seven team members on various tasks.
- Generated quarterly reports summarizing customer interactions and service performance metrics.
- Collaborated with team members to refine service delivery and training protocols.
- Managed billing discrepancies and processed adjustments or refunds efficiently.
Financial Advisor
ICICI Prudential Life Insurance Company Limited
06.2020 - 05.2022
- Achieved sales targets through extensive local travel and fieldwork.
- Generated leads via partnerships and personal networks.
- Conducted customer meetings during convenient times, including weekends.
- Assessed customer needs to recommend suitable insurance products.
- Maintained up-to-date knowledge of insurance products and industry regulations.
- Trained junior staff on best practices in customer service and policy management.
- Developed personalized financial plans tailored to client goals.
- Monitored client portfolios to ensure alignment with financial objectives.
Business Development Coordinator (Intern)
Tata motors
02.2019 - 02.2020
- Coordinated cross-functional teams to streamline business development initiatives.
- Conducted market research to identify growth opportunities and industry trends.
- Managed project timelines and deliverables for business development activities.
- Facilitated interdepartmental communication to ensure alignment on strategic objectives.
- Organized events and meetings to foster collaboration among team members.
- Assisted in CRM system implementation for enhanced client relationship management.
- Created presentations for prospective clients, showcasing product value.
- Implemented process improvements that boosted efficiency across multiple departments.
Education
MBA - Agribusiness
College of Agribusiness Management
Pantnagar, Uttarakhand08-2020
B. Sc. - Agriculture
College of Agriculture
Uttarakhand06.2018
Skills
- Team leadership
- Time management
- Problem solving and resolution
- SPSS analysis
- Jira project management
- Freshdesk support
- Communication skills
- Customer relationship management
- Client onboarding and support
- Issue resolution and complaint handling
- Team collaboration
- Invoice processing and management
- Training and development facilitation
- Empathy and rapport building
- Account management strategies
- Decision making and analysis
- Customer feedback integration
- Performance reporting
Certification
- Completed Dispatch course from ITS dispatch academy, Canada.
Accomplishments
- Ranked first in the College badminton competition in the year 2020.
- Certificate holder of Debate competition at School level in the year 2011.
- NSS 'C' Certificate & NSS 'B' Certificate holder.
- Certificate holder of Green Olympiad at School level in the year 2007.
- Awarded with best customer service role in 2021.
- Awarded as best employee award in 2023.
Projects
- Final report submitted to GBPUAT for the session 2018-20 on the topic 'Financial comparison between public and private sector banks using CAMELS model'.
- Summer internship with TATA MOTORS on 'A study on the thrust area and opportunities in agriculture under CSR project of TATA MOTORS'.,
Languages
English
Native/ Bilingual
Hindi
Full Professional
Punjabi
Limited
Timeline
Customer Support Team Leader
FASAL Grow more Grow better
06.2022 - 06.2025
Financial Advisor
ICICI Prudential Life Insurance Company Limited
06.2020 - 05.2022
Business Development Coordinator (Intern)
Tata motors
02.2019 - 02.2020
MBA - Agribusiness
College of Agribusiness Management
B. Sc. - Agriculture
College of Agriculture
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