Ayushi Pathania
Ottawa,Canada
Summary
Dynamic Customer Care Representative with a proven track record in fast-paced environments. Expertise in delivering high-quality service and resolving customer inquiries efficiently. Bilingual in English and Hindi, demonstrating strong adaptability and a commitment to excellence. Eager to contribute interpersonal and problem-solving skills to enhance customer satisfaction in a part-time role.
Overview
2
2
years of professional experience
Work History
Team Member
Tim Horton
Ottawa, Canada
07.2024 - Current
- Delivered exceptional customer service in a high-paced environment, building rapport with diverse customers.
- Handled cash transactions and managed point-of-sale systems with precision.
- Prepared food and beverages according to company standards, ensuring quality and consistency.
- Maintained a clean, organized workspace, and upheld health and safety standards.
- Showcased outstanding teamwork, adaptability and multitasking abilities under pressure.
Amazon Associate
Amazon
Ottawa, Canada
09.2023 - 04.2024
- Trained across multiple departments, including picking, counting, and packaging.
- Maintained precision in inventory records and upheld high productivity standards.
- Collaborated with team members to meet operational goals and customer satisfaction metrics.
Team Member
RAJDHANI SWEETS AND RESTAURANT
01.2023 - 09.2023
- Provided front-end customer service, efficiently handling orders and inquiries.
- Operated snack area efficiently, maintaining cleanliness consistently.
- Cultivated an inviting atmosphere for customers, ensuring efficient service during peak times.
Education
Science and technology foundation - Web development
Algonquin College
04.2024
Web development -
Conestoga College
08.2023
Skills
- Customer Service Excellence
- Proficient in English and Hindi
- First Aid and CPR Certification
- Conflict Resolution & De-escalation
- Clear Communication Abilities
- Team Collaboration & Adaptability
- Multitasking & Organizational Skills
- Proficient in Computer Systems and Customer Service Software
- Learning French (in progress)
Timeline
Team Member
Tim Horton
07.2024 - Current
Amazon Associate
Amazon
09.2023 - 04.2024
Team Member
RAJDHANI SWEETS AND RESTAURANT
01.2023 - 09.2023
Science and technology foundation - Web development
Algonquin College
Web development -
Conestoga College
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