Ayushi Ayushi

• Greeted customers in a friendly and professional manner, ensuring a welcoming atmosphere and a positive customer experience.
• Facilitating clear communication between customers and the store team, leading to a more organized and responsive service environment.
• Handling cash and card transactions with accuracy and maintaining a balanced cash drawer.
• Addressing customer issues and resolving them promptly, contributing to high levels of customer satisfaction and a positive store atmosphere.

In my role as a Customer Service Associate at VS Technologies, I coordinated service appointments and dispatched technicians, improving the efficiency and effectiveness of service delivery. Key responsibilities included:

• Managing and optimizing scheduling and dispatching processes, resulting in increased on-time service delivery and improved technician deployment.
• Handling customer complaints and service issues with a focus on prompt resolution and effective communication.
• Ensuring high accuracy in transaction processing and service record management, and training new team members on best practices for service coordination and customer handling.
• Balancing multiple tasks efficiently while maintaining a high standard of organizational and problem-solving skills.