Summary
Overview
Work History
Education
Skills
EXPERTISE
Certification
Timeline
Generic

AYUSH SHAH

Toronto,ON

Summary

Knowledgeable Cloud administrator with solid background in AWS administration. Managed cloud infrastructure, ensuring optimal performance and security. Demonstrated expertise in troubleshooting and automation.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Executive

Medusind
01.2022 - 01.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems
  • Described product and service details to customers to provide information on benefits and advantages
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies

Intern

Innova Systems
06.2022 - 12.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

Graduate Certificate - Cloud Computing

George Brown College
01.2024

Graduate Certificate - Information Technology

Algoma University
01.2024

Bachelor of science - cybersecurity

Gujarat University
01.2022

Skills

  • Amazon AWS
  • Microsoft Azure
  • Linux
  • Microsoft Office365
  • Git
  • HTML & CSS
  • JavaScript
  • MySQL
  • Cloud Formation
  • Docker
  • Customer Service
  • AWS Security
  • TCP/IP
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • CRM software
  • Computer skills

EXPERTISE

  • Amazon AWS
  • Microsoft Azure
  • Microsoft Office365
  • Git
  • MySQL
  • Customer Service

Certification

  • Introduction in Cybersecurity, Cisco
  • NDG Linux Unhatched Course, Cisco
  • Microsoft Office Training
  • Network Security Training

Timeline

Intern

Innova Systems
06.2022 - 12.2022

Customer Service Executive

Medusind
01.2022 - 01.2023

Graduate Certificate - Information Technology

Algoma University

Bachelor of science - cybersecurity

Gujarat University

Graduate Certificate - Cloud Computing

George Brown College

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AYUSH SHAH