Ayush Sahni

 Effectively address customer concerns and provide timely solutions, resulting in increased customer satisfaction.
 Leverage active listening skills to offer targeted technical support and recommend suitable products and services.
 Exceed sales objectives by tailoring solutions to individual client needs and fostering strong relationships.
 Utilize resources and tools to meet customer demands, enhancing service quality.
 Cultivate customer loyalty through effective complaint management and understanding communication.
 Improved operational efficiency by reducing customer wait times by 5+ minutes through protocol adherence.

Experience of dealing with customers those are having issues with internet, Tv and email.
Handling calls related to slow internet and providing best solution to the customer so, that the can get best experience with internet
Maintained proper customer records in company's software as per standards of the company Resolved customer issues related to connectivity
Worked with frustrated, impatient customers to fix their problem Ability to provide customer first call resolution
Ensured that all issues are attended to immediately and courteously Escalated complex issues and concerns to the Escalation Department

Maintains a professional and customer-friendly manner with each account
Maintains knowledge and compliance with all applicable federal and state laws (e.g., FDCPA, UDAAP)
Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts, when necessary, occasionally fields inbound calls with the same professionalism
Negotiates payment plans and settlements with our clients customers based upon client-specific parameters

Establish work schedule, estimate and order ingredients and supplies, ensure food services and quality control Maintain records of stock, repairs, sales and wastage, prepare and submit reports

Establish methods to meet work schedules
Train staff in job duties, sanitation and safety procedures.

Supervise, motivate and train team members on an assigned shift and provide input to restaurant general manager when performance issues arise on any shift supervised.
Ensure staff are properly executing current promotions

Communicated with management to coordinate trailer movements in yard. Recorded item quantities and sorted goods into appropriate warehouse locations. Installed braces or straps, preventing shifting or damage to items being transported. Utilized heavy machinery and hand tools to move and load packages.