Ayush Pillai

Dedicated Customer Service Professional with experience as a Technical Support Advisor at Concentrix. Proven ability to assist customers with technical issues while maintaining a positive and solution-oriented approach. Strong communication and problem-solving skills, with a focus on delivering exceptional service, building customer trust, and resolving inquiries efficiently across various channels.

Responsibilities:

• Assisted customers with technical issues through various communication channels.
• Identified and resolved problems related to software, hardware, or network connectivity.
• Walked clients through troubleshooting procedures and escalated complex issues when required.
• Recorded customer interactions and maintained detailed service logs.
• Ensured a positive customer experience by meeting service standards and performance goals.

Lead province-wide operations, achieving growth of 85% in one year. Spearheaded the development and implementation of programs and incentives. Improved employee retention by adopting a new internal communications methodology and restructured employee benefits.

Responsibilities:

• Monitored team performance against key performance indicators (KPIs), implementing corrective actions to address deviations and drive continuous improvement.
• Oversaw team performance relative to established targets, implementing corrective measures as needed.
• Offered leadership and guidance to ensure timely and high-quality task completion Formulated strategies to enhance team productivity and elevate customer service standards.
• Addressed and resolved escalated customer complaints and queries with efficiency and professionalism.
• Developed detailed reports to track progress and assess team performance metrics and business requirements.

Leader in sales numbers and KPIs for 7 months straight. Training of junior sales representatives as well as helping management in containing situations at different locations.

Responsibilities:

• Boosted client profitability by establishing compelling brand presence through direct marketing efforts.
• Drove notable sales expansion, clinching the top sales performance across Ontario in the previous year.
• Launched sales, promotions, and brand initiatives to foster customer loyalty.
• Crafted impactful experiences driving business outcomes and customer brand interaction.
• Elevated company reputation through exceptional customer service interactions and team development.

Results-driven In-Field Sales Representative at Rogers with a strong track record in direct sales and customer relationship building. Skilled in identifying needs, presenting solutions, and exceeding sales targets. Passionate about delivering exceptional service and driving business growth.

Responsibilities:

• Results-driven In-Field Sales Representative at Rogers with a strong track record in direct sales and customer relationship building.
• Skilled in identifying needs, presenting solutions, and exceeding sales targets.
• Passionate about delivering exceptional service and driving business growth.
• Promote and sell Rogers' products and services (wireless, internet, TV, home phone).
• Engage in door-to-door sales and community outreach.
• Meet or exceed sales targets and quotas.
• Identify customer needs and provide tailored solutions.
• Collaborate with team members for better sales strategies.
• Provide excellent customer service and resolve inquiries.

Experienced Account Manager at Rubexco Pvt Ltd, skilled in client relationship management, sales growth, and strategic account planning. Adept at identifying customer needs, delivering tailored solutions, and driving revenue. Committed to providing exceptional service and fostering long-term business partnerships.

Accomplishments:

• Developed and Delivered performance metrics and analytical reports, effectively communicating marketing campaign successes to clients and teams.
• Optimized marketing strategies to broaden the client base and enhance outreach efforts.
• Evaluated and Refined marketing strategies to align with company goals and market trends.
• Negotiated client contracts to maximize revenue opportunities.
• Managed multiple client accounts concurrently, consistently meeting deadlines and maintaining high standards of service.
• Compiled and analyzed monthly financial statements for each account, providing insights based on generated data.