Ayush M
Summary
CAPM-certified professional with a postgraduate degree in Project Management and over 3 years of leadership experience in fast-paced retail environments. Proven ability to coordinate cross-functional teams, manage schedules, track performance metrics, and deliver results in deadline-driven settings. Adept at applying project management principles to operational initiatives, process improvements, and stakeholder communications. Skilled in using project documentation, task delegation, and performance reporting tools to support successful execution of team objectives. Currently preparing for the PMP certification and actively seeking to transition into a full-time Project Coordinator role to apply my skills in a structured project environment and support organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Supervisor
London Drugs
10.2022 - Current
- Led cross-functional teams of 5–10 staff members to execute daily operational plans, ensuring alignment with store performance targets and corporate objectives.
- Coordinated schedules, task assignments and resource allocation, optimizing team productivity and ensuring timely completion of store initiatives.
- Planned and implemented promotional campaigns in collaboration with marketing and merchandising teams, ensuring all stakeholders were informed and deliverables met on time.
- Tracked and reported on Key Performance Indicator such as sales targets, inventory turnover, and customer satisfaction to senior management on a weekly basis.
- Maintained project documentation, including sales reports , staff schedules, and stock audits ensuring data integrity and accessibility for decision making.
- Supported and led change management initiatives such as system upgrades and new product rollouts, by facilitating staff training and process adaptation.
- Liaised with internal departments and external vendors to ensure timely delivery of goods and services, resolving any issues impacting project timelines or quality.
- Identified operational risks and implemented mitigation strategies, resulting in a 10–15% reduction in inventory discrepancies and customer complaints.
- Participated in weekly strategy meetings and led daily huddles, providing insights on team performance and recommending improvements to enhance efficiency and customer experience.
- Utilized project management tools and methods such as checklists, Gantt charts, Excel trackers to monitor progress and coordinate day-to-day store operations.
Department Manager
Save-On-Foods
04.2022 - 09.2022
- Planned and executed department operations, including inventory management, staff scheduling, merchandising, and compliance, ensuring alignment with corporate targets and deadlines.
- Led a team of 8–15 employees, assigning tasks, monitoring performance, and providing coaching to meet productivity and customer service standards.
- Coordinated cross-functional initiatives, such as in-store promotions, seasonal transitions, and store-wide events, ensuring timely execution and effective communication between teams.
- Tracked department KPIs (sales performance, waste reduction, inventory accuracy) and presented regular performance updates to senior management to support strategic decision-making.
- Prepared and maintained detailed operational documentation, including schedules, supply orders, reports, and compliance checklists, supporting process transparency and accountability.
- Implemented continuous improvement projects, such as optimizing shelf layouts and streamlining ordering processes, which improved sales efficiency and reduced shrinkage.
- Collaborated with internal and external stakeholders, including store leadership, vendors, and logistics teams, to ensure timely delivery of stock and execution of department initiatives.
- Supported onboarding and training of new staff, applying structured training schedules and ensuring consistent knowledge transfer and policy adherence.
- Monitored risk factors such as stock discrepancies, compliance violations, and team conflicts, proactively resolving issues to maintain project timelines and service quality.
- Utilized digital tools and reports (e.g., Excel, inventory systems, staff management platforms) to coordinate workflows, manage resources, and ensure deliverables were met on time.
Education
Postgraduate Diploma - Business and Project Management
Vancouver Community College
Vancouver, BC01-2022
Bachelor of Arts - Economics
Kurukshetra University
Kurukshetra, India08.2019
Associate of Arts - International Business
Glyndwr University
London, GB01.2014
Skills
- Project Planning
- Project Coordination
- Microsoft Project
- Microsoft Office
- Team Leadership
- Stakeholder Communication
- Risk Management
- Time Management
- Inventory Management
- Supply Chain
- CRM
- Customer Service
- POS Systems
- PMBOK
Certification
CAPM (Certified Associate in Project Management) at PMI
Timeline
Sales Supervisor
London Drugs
10.2022 - Current
Department Manager
Save-On-Foods
04.2022 - 09.2022
Postgraduate Diploma - Business and Project Management
Vancouver Community College
Bachelor of Arts - Economics
Kurukshetra University
Associate of Arts - International Business
Glyndwr University
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