Ayumi Park
Mississauga,ON
Summary
Dynamic professional with over 7 years of experience delivering in-person customer service in regulated, fast-paced environments. Expertise in needs assessment, booking coordination, documentation accuracy, and service recovery, complemented by ongoing TICO certification to enhance qualifications for an entry-level Travel Counsellor role with a retail agency. Proven ability to provide comprehensive support that ensures seamless operations and exceptional customer satisfaction, leveraging strong communication and problem-solving skills to resolve issues efficiently.
Overview
20
20
years of professional experience
Work History
Support Worker
Community Living Oakville
01.2018 - Current
- Provide individualized, client-centered service to diverse clients with complex needs.
- Conduct detailed needs assessments and develop tailored support plans — a transferable skill to match clients with appropriate travel products.
- Manage sensitive documentation and maintain compliance with organizational and regulatory standards.
- Coordinate appointments, schedules, and activities while meeting strict timelines.
- Resolve client concerns calmly and professionally in high-pressure situations.
- Build long-term trust-based relationships with clients and families.
Underwriting Assistant
Intact Insurance
01.2022 - 01.2023
- Reviewed and processed policy documentation with a high degree of accuracy.
- Ensured compliance with underwriting guidelines and internal procedures.
- Supported customer service teams by handling inquiries and documentation follow-ups.
- Strengthened attention to detail and risk awareness — key in travel documentation and booking accuracy.
Medical Unit Scheduling Clerk
Leisureworld Long-Term Care
01.2012 - 01.2014
- Coordinated complex schedules and bookings under strict regulatory timelines.
- Provided front-line customer service to families and visitors with professionalism and empathy.
- Managed correspondence, data entry, and compliance-driven documentation.
- Gained extensive experience in conflict resolution and service recovery.
Customer Service Representative
TD Insurance – Home & Auto
01.2006 - 01.2007
- Handled high-volume client inquiries and explained products clearly.
- Built rapport and trust while meeting performance targets.
- Developed foundational sales and customer retention skills.
Education
Social Service Worker Diploma -
Seneca College of Applied Arts & Technology
Toronto01.2018
Business Management Diploma - undefined
Humber Institute of Technology
Toronto01.2010
Certificate - Travel Counsellor
TICO Education Standards Program
01-2026
Skills
- Client Consultation & Needs Assessment
- Managed customer records, tracked follow-ups, and documented interactions using Salesforce CRM
- Customer Service & Relationship Building
- Issue Resolution & Service Recovery
- Documentation Accuracy & Regulatory Compliance
- Sales Support & Client Retention
- Multitasking & Time Management
- Conflict De-escalation
- Cross-Department Communication
- Internet Research & Vendor Coordination
- CRM software
Timeline
Underwriting Assistant
Intact Insurance
01.2022 - 01.2023
Support Worker
Community Living Oakville
01.2018 - Current
Medical Unit Scheduling Clerk
Leisureworld Long-Term Care
01.2012 - 01.2014
Customer Service Representative
TD Insurance – Home & Auto
01.2006 - 01.2007
Business Management Diploma - undefined
Humber Institute of Technology
Social Service Worker Diploma -
Seneca College of Applied Arts & Technology
Certificate - Travel Counsellor
TICO Education Standards Program