Ayuk Agom
Edmonton,AB
Summary
Dedicated System Support Officer with over 9 years of experience at Grondzaak Integrated Services LTD. Skilled in providing comprehensive IT support, troubleshooting complex technical issues, and ensuring seamless operations of IT systems. Proficient in system administration, network management, and user support across diverse platforms. Adept at analyzing and resolving IT problems promptly to minimize downtime and enhance efficiency. Possesses a strong educational background with a BSc in Computer Science, along with dual Master's degrees in Information Technology and Business Administration, underscoring a solid foundation in both technical expertise and business acumen.
Overview
9
9
years of professional experience
Work History
System Support Officer
Grondzaak Integrated Services LTD
01.2015 - 05.2024
.
- Improved system efficiency by identifying and resolving technical issues in a timely manner.
- Configured, deployed, maintained and supported 17 computer workstations, laptops and printers.
- Provided technical support and issue resolution to users via remote assistance platforms.
- Optimized system performance, maintaining both hardware and software components regularly.
- Collaborated with IT teams to implement new technology initiatives that improved overall system functionality.
Education
MBA - Business Management
09.2021
Master of Science - Information Technology
09.2012
Bachelor of Science - Computer Science
09.2010
Skills
- Remote Support
- Data Backup and Recovery
- Help Desk Support
- Software Installation
- Incident Management
- Hardware maintenance
- Asset Management
- End-User Training
- Mobile Device Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Hardware and Software Repair
- Analytical Thinking
Languages
English
Bilingual or Proficient (C2)
Timeline
System Support Officer - Grondzaak Integrated Services LTD
01.2015 - 05.2024
Imo State University - MBA, Business Management
Imo State University - Master of Science, Information Technology
Imo State University - Bachelor of Science, Computer Science
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