Ayub Hersi
Toronto,ON
Summary
Detail-oriented professional, health and safety conscious, self-directed, and highly motivated with the ability to learn concepts quickly.
Overview
11
11
years of professional experience
Work History
Courier
FedEx
09.2023 - Current
- Obtained signatures for delivery documents and packages.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Utilized GPS navigation systems to navigate faster routes.
Head Waiter
IBY Restaurant
04.2019 - 06.2023
- Coordinated with restaurant manager and performed all service as per requirement
- Evaluated performance of all waiters and prepared reports for management
- Communicated with guests on regular basis and ensured that they are satisfied
- Ensured compliance to all fire regulations and hygiene level required in the restaurant
- Handled the closing responsibilities which included: Collecting all of the money from the night shift
- Awarded employee of the month twice for excellent customer service and exceptional work ethic.
Security Guard
GardaWorld Security
02.2016 - 03.2019
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
- Provide exceptional customer service.
Team Member
Tim Hortons
03.2013 - 06.2014
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Emptied garbage and recycling bins
- Ensured that our lot was litter free.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Queens Collegiate
Toronto, ON01.2013
Skills
- Remarkable customer service
- Strong computer skills
- Excellent time management skills
- Technical Support
Timeline
Courier
FedEx
09.2023 - Current
Head Waiter
IBY Restaurant
04.2019 - 06.2023
Security Guard
GardaWorld Security
02.2016 - 03.2019
Team Member
Tim Hortons
03.2013 - 06.2014
High School Diploma -
Queens Collegiate