Ayub Hersi
Toronto,ON
Summary
Detail-oriented professional, health and safety conscious, self-directed, and highly motivated with the ability to learn concepts quickly.
Overview
11
11
years of professional experience
Work History
Courier
FedEx
09.2023 - Current
- Obtained signatures for delivery documents and packages.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Utilized GPS navigation systems to navigate faster routes.
Head Waiter
IBY Restaurant
04.2019 - 06.2023
- Coordinated with restaurant manager and performed all service as per requirement
- Evaluated performance of all waiters and prepared reports for management
- Communicated with guests on regular basis and ensured that they are satisfied
- Ensured compliance to all fire regulations and hygiene level required in the restaurant
- Handled the closing responsibilities which included: Collecting all of the money from the night shift
- Awarded employee of the month twice for excellent customer service and exceptional work ethic.
Security Guard
GardaWorld Security
02.2016 - 03.2019
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
- Provide exceptional customer service.
Team Member
Tim Hortons
03.2013 - 06.2014
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Emptied garbage and recycling bins
- Ensured that our lot was litter free.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Queens Collegiate
Toronto, ON01.2013
Skills
- Remarkable customer service
- Strong computer skills
- Excellent time management skills
- Technical Support
Timeline
Courier
FedEx
09.2023 - Current
Head Waiter
IBY Restaurant
04.2019 - 06.2023
Security Guard
GardaWorld Security
02.2016 - 03.2019
Team Member
Tim Hortons
03.2013 - 06.2014
High School Diploma -
Queens Collegiate
Similar Profiles
Kevin Jackson Jr.Kevin Jackson Jr.
Package Handler at FedExPackage Handler at FedEx
Justas DiktonasJustas Diktonas
Package Handler at FedExPackage Handler at FedEx
Shamar HerringShamar Herring
Trainer at FedExTrainer at FedEx
Kaden HuttoKaden Hutto
Package Handler at FedexPackage Handler at Fedex
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar