Ayshen Tuncel
Summary
Dedicated professional with a track record of positively impacting clients and organizations. Strong leader with excellent teamwork, coaching and mentoring skills. Experienced and skilled in working under pressure and in crisis situations. Well-organized and resourceful with a progressive, empathetic client-centric approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Here 24/7, Canadian Mental Health Association
05.2022 - Current
- Provided a range of services to clients accessing addictions and mental health supports.
- Delivered brief interventions to help clients develop healthy coping skills.
- Maintained and updated client records ensuring completeness, accuracy and compliance with all rules and regulations.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Intensive Housing Support Worker
House of Friendship
12.2019 - 05.2022
- Managed caseload of complex clients with addiction and mental health challenges. Implemented strategies to reduce harm, support recovery and enhance overall health, wellbeing and independence.
- Facilitated development and execution of individualized support plans including educational goals, career goals, social activities, health and budgeting.
- Managed many complex client crises with calm and competence.
- Referred, liaised, and advocated with other specialized community support providers and resources with and on behalf of clients.
Area Lead
Independent Living Centre of Waterloo Region
01.2019 - 12.2019
- Managed Waterloo area operations for both assisted living site and community outreach programs.
- Handled incident reports; first line of contact for any emergencies that occurred.
- Provided leadership to attendants including mentoring, coaching and training needs analysis; participated in performance reviews.
- Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
- Monitored health and safety policies and guidelines and ensured that they were being followed by attendants.
Independent Living Attendant
Independent Living Centre of Waterloo Region
01.2017 - 01.2019
- Provided excellent, empathetic support to diverse client base.
- Managed complex client needs, independently triaging dynamic situations to determine and execute best course of action.
- Proactively identified and implemented ways to enhance client experience.
- Trained and mentored new attendants.
- Responsible for regular reporting of client status and changing client needs.
Public Health Representative and Camp Counsellor
Camp Ak-O-Mak
06.2016 - 08.2018
- Provided program development planning and coaching for various sport classes and activities.
- Counseled girls though various challenges including homesickness, interpersonal development, and overcoming obstacles to reach their goals.
- Delivered health and safety presentations for entire camp.
- Worked alongside camp physician to prepare camp for public health inspection ensuring all areas of camp were up to health and safety standards.
- Received award for positive impact.
Education
Honors Bachelor of Public Health (BPH) -
University of Waterloo
06.2018
Skills
- Special Needs Clientele
- Program Evaluation and Improvements
- Community Relationship Building
- Interpersonal Communication
- Crisis Intervention
- Notetaking and Documentation
Volunteer Experience
University of Waterloo, Well-Fit
- Worked with clients who were undergoing cancer treatments.
- Altered and customized exercise programs based on clients abilities and needs.
- Provided support and encouragement as clients worked to overcome various challenges.
Grand River Hospital
- Assisted in day surgery. Activities included supporting and discharging patients and directing hospital patients and visitors.
Region of Waterloo Swim Team
- Supervised children aged 6-10; coached young swimmers and led programs for stroke enhancement.
Certification
- Applied Suicide Intervention Skills Training (ASIST)
- De-escalation Training
- Nonviolent Crisis Intervention
- AED and First Aid
- COVID-19 Test Administration
Timeline
Service Coordinator
Here 24/7, Canadian Mental Health Association
05.2022 - Current
Intensive Housing Support Worker
House of Friendship
12.2019 - 05.2022
Area Lead
Independent Living Centre of Waterloo Region
01.2019 - 12.2019
Independent Living Attendant
Independent Living Centre of Waterloo Region
01.2017 - 01.2019
Public Health Representative and Camp Counsellor
Camp Ak-O-Mak
06.2016 - 08.2018
Honors Bachelor of Public Health (BPH) -
University of Waterloo
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