Aysha Akter Mim
SYDNEY,NS
Summary
Highly-motivated employee with desire to take on new challenges, multitasking, and time management abilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Residential Care Worker
Breton Ability
SYDNEY, NS
06.2024 - Current
- Provided direct support to individuals with disabilities in daily living activities.
- Assisted clients in developing social skills through structured group activities.
- Monitored and documented client progress and behavior consistently.
- Implemented safety protocols to ensure a secure living environment for residents.
Customer Support Specialist
Visa Hut
Dhaka, Bangladesh
07.2020 - 09.2022
- Resolved customer complaints effectively and efficiently through active listening.
- Collaborated with team members to improve service delivery processes.
- Communicated policy changes clearly to customers and staff members.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Masters - Business Management
University of Dhaka
03.2020 - 11.2022
Bachelor of Business Administration And Management - Management
University of Dhaka
Dhaka, Bangladesh 05.2015 - 09.2019
Skills
- Strong communication skill
- Can work under pressure with critical thinking and problem solving skills
- Fluent in English speaking and writing
- Good commamd over Microsoft word,excel,outlook
- Strong knowledge of labour laws and collective bargaining agreements and scheduling practices
- Excellent organizational and time management skill with the ability to priotize task
- Ability to work as a team member
- Ability to manage multiple priorities
- Adaptation quality to changing needs in fast paced environment
- Demonstrated ability to make decisions with attention to details
- Experienced working with the diverse teams and an understanding of inclusion and equity
Languages
Bangla
First Language
English
Proficient (C2)
C2
Timeline
Residential Care Worker
Breton Ability
06.2024 - Current
Customer Support Specialist
Visa Hut
07.2020 - 09.2022
Masters - Business Management
University of Dhaka
03.2020 - 11.2022
Bachelor of Business Administration And Management - Management
University of Dhaka
05.2015 - 09.2019