AYSHA WALTERS
Sacramento
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Guest Services Supervisor
Hostelling International Sacramento
03.2023 - Current
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved complex customer complaints, leading to significant reduction in negative feedback.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Lead Visual Specialist
Athleta
08.2022 - 03.2023
- Monitor and replenished display inventory and restructured according to available stock.
- Manage aesthetically pleasing displays to showcase company products and increase sales.
- Create interior displays to promote products in alignment with corporate sales objectives.
- Partner with sales representatives and managers to coordinate delivery and merchandising schedule.
- Log reports, expenses, receipts and sales documents into digital database.
Assistant General Manager
European Wax Center
02.2021 - 08.2022
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Guest Services Representative
Hostelling International Sacramento
01.2018 - 03.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Sales Associate
Macy's
10.2016 - 12.2017
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Education
High School Diploma -
C.K.McClatchy High School
Sacramento, CA06.2016
Skills
- Customer Relations
- Staff Training and Development
- Marketing knowledge
- Recruiting and interviewing
- Operations Management
- Office Administration
Accomplishments
- Created dynamic marketing content for Hostelling International Sacramento's in house promotion and social media accounts.
- Built strong relationships with organizations such as SoFar Sounds, Foster Hope, Pabst Blue Ribbon, and GoodElephant to create interactive experiences for customers and community members.
- Successfully hosted and curated a community art show to fundraise money for a Travel The World scholarship meant to help send students abroad.
Timeline
Guest Services Supervisor
Hostelling International Sacramento
03.2023 - Current
Lead Visual Specialist
Athleta
08.2022 - 03.2023
Assistant General Manager
European Wax Center
02.2021 - 08.2022
Guest Services Representative
Hostelling International Sacramento
01.2018 - 03.2020
Sales Associate
Macy's
10.2016 - 12.2017
High School Diploma -
C.K.McClatchy High School
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