Aysha Visser
Calgary,Alberta
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, alongside excellent customer relations and relationship-building skills. Focused on collaboration and a commitment to positively impact company success through sound judgement, with a drive for continuous improvement.
Overview
4
4
years of professional experience
Work History
Service Delivery Manager
Paladin Airport Security Services
01.2025 - 08.2025
- Coordinated service delivery operations across airport security departments, managing upwards of 60 Screening Officers per checkpoint.
- Developed and maintained strong relationships with clients and stakeholders.
- Handled Protected B company documentation on a daily basis, and ensured accurate reporting and organization.
- Provided in the moment coaching and feedback for staff.
- Assisted in time keeping and scheduling operations, and organized Attendance Management meetings with Screening Officers.
- Monitored security processes to ensure compliance to SOP and regulatory standards.
Regional Bar Manager
Concorde Entertainment Group (CEG)
10.2024 - 01.2025
- Provided mentorship and coaching to staff members throughout the region as needed.
- Directed bar functions across multiple locations, consistently maintaining company standards.
- Streamlined workflow by establishing effective organizational procedures used across multiple venues.
- Organized seasonal pop-up events, and managed the training of new staff and maintained product inventory.
Bar Manager
Lulu Bar, CEG
08.2021 - 01.2025
- Provided leadership, insight and mentoring to employees to supply knowledge of various company programs, and implemented disciplinary procedures when necessary.
- Coordinated schedule changes to maintain optimal staffing levels on a daily basis.
- Forecasted future stock needs by analyzing inventory trends and sales data, and oversaw venue-wide ordering.
- Accurately processed payroll on a biweekly basis.
- Consistently met company budget objectives and generated the restaurant's financial records on a monthly and period basis.
- Utilized accurate records of liquor inventory and purchases for budgeting purposes, keeping COGs under the 7% threshold.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities, curating feature cocktails and event menus to drive sales.
- Maintained positive relationships with suppliers and regional management teams by promptly responding to inquiries or requests.
Education
Bachelor of Arts - International Relations
University of Calgary
Calgary06-2023
Bachelor of Arts - History
University of Calgary
Calgary06-2023
Skills
- Client relationship management
- Teamwork and collaboration
- Candidate assessment
- Time management
- Incident investigation
- Case documentation
- Financial reporting
- Inventory control
- Staff training
- Proficient in Microsoft Teams, Continia and UKG
Timeline
Service Delivery Manager
Paladin Airport Security Services
01.2025 - 08.2025
Regional Bar Manager
Concorde Entertainment Group (CEG)
10.2024 - 01.2025
Bar Manager
Lulu Bar, CEG
08.2021 - 01.2025
Bachelor of Arts - International Relations
University of Calgary
Bachelor of Arts - History
University of Calgary