Aysha Siddika
Toronto,Canada
Summary
7+ years' experience as Barista and 5+ years' experience as shift supervisor at Starbucks in two different countries. Have worked with both company owned and franchise stores and involved in opening, training and setup 4 new stores in London (UK) and 2 new stores in Canada (Seneca Newnham campus). Always promote to act with integrity and honesty to achieve - one person, one cup and one neighborhood at a time experience without compromising with company and service quality and standards.
Overview
12
12
years of professional experience
Work History
Deposit Operation Administrator
Home Trust Company
03.2022 - Current
- Maintain client information, Process and track transactions,and files by using software such, S4, Dash and Sale force
- RESP administration, RRIF/LIF payment setup/recurring events, RRSP to RRIF rollovers and pension plan unlocking/administration
- Provide a high level of client services, resolve client issues and respond to client inquiries in a timely manner.
Shift Supervisor- Starbucks (Seneca Newnham Campus)
Aramark Canada, Ltd.
09.2018 - 03.2022
- Excellent customer service, handle all complaints and challenging customer/situation in a positive and effective manner
- Provided respectful coaching and training to SSV's and baristas to increase employee morale and positively reinforce partners' successful performance
- Collaborated cross-functionally and worked as team to achieve targeted results
- Enforce company policies and regulations with partners
- Managed inventory control process to restore back stock, control cost and maintain sales floor levels to meet customer
- Anticipates customer and store needs by constantly evaluating environment and customer for cues
- Maintain clean and well - organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Supervisor
Treats Food Ltd.
09.2012 - 07.2018
- Experience as above.
Education
Postgraduate Diploma - Leadership and Strategy
University of The West of Scotland (UWS)
01.2017
MBA - Business Administration
Heriot-Watt University
01.2016
Skills
- 7 customer service and cash handling experience
- Excellent verbal and written communication skills
- Very passionate about coffee, Starbucks Coffee Culture and standers
- Extremely organized, punctual, quick learner, multitasker with strong problem-solving skills
- Comprehensive skills in Microsoft Office Tools
References
Reference are available upon request.
Timeline
Deposit Operation Administrator
Home Trust Company
03.2022 - Current
Shift Supervisor- Starbucks (Seneca Newnham Campus)
Aramark Canada, Ltd.
09.2018 - 03.2022
Shift Supervisor
Treats Food Ltd.
09.2012 - 07.2018
Postgraduate Diploma - Leadership and Strategy
University of The West of Scotland (UWS)
MBA - Business Administration
Heriot-Watt University
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