Aysha Khan
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Bank Of Montreal
02.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Bookkeeper
Rahmaan Hameed Studios
01.2019 - 01.2023
- Posted daily receipts and payments in accordance with corporate protocols
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Customer Service Representative
TD Canada Trust
06.2015 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Processed customer adjustments to maintain financial accounts
- Updated account information to maintain customer records.
Sales Associate
The Bay
09.2012 - 06.2015
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Processed product returns and assisted customers with other selections.
Education
BBA - Accounting
NAIT - Edmonton
05.2025
Skills
- Product Knowledge
- Paperwork Processing
- Call Management
- Data Entry
- Account Updating
- Customer Relationship Management
Timeline
Customer Service Representative
Bank Of Montreal
02.2023 - Current
Bookkeeper
Rahmaan Hameed Studios
01.2019 - 01.2023
Customer Service Representative
TD Canada Trust
06.2015 - 03.2017
Sales Associate
The Bay
09.2012 - 06.2015
BBA - Accounting
NAIT - Edmonton
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