Aysha Khalid
Mississauga,ON
Summary
Customer service professional with 10 years of experience in high-pressure environments. Proven ability to manage diverse communication channels while resolving customer issues effectively. Committed to delivering exceptional service and enhancing customer satisfaction in every interaction.
Overview
10
10
years of professional experience
Work History
Self-Checkout Attendant
Walmart Canada
Mississauga, Ontario
11.2017 - Current
- Monitors up to 12 self-checkout terminals being used simultaneously in a high volume establishment
- Provides troubleshooting support when technical issues arise during checkout transactions
- Assists customers with self-checkout processes and payment methods
- Maintains safe and professional checkout areas for positive appeal to every customer
Customer Service Representative
Walmart Canada
Mississauga, Ontario
01.2016 - Current
- Maintains high productivity by efficiently processing cash, debit, credit and voucher payments for customers
- Demonstrates leadership amongst peers and assisting fellow associates with problems pertaining to system difficulties
- Upsells products to customers such as store credit card and multi-buy items
- Observes company policy when processing refunds and exchanges, including inspecting damage for wear and tear
- Provides friendly service and assistance to customers in order to promote customer loyalty, satisfaction and sales
Sales Floor Associate
Real Canadian Superstore
Milton, Ontario
09.2015 - 01.2016
- Achieved sales goals and service targets by cultivating and securing customer relationships
- Stocked shelves with new inventory and ensured proper labeling
- Registered customers for special events and loyalty programs
- Maintained customer satisfaction by quickly resolving issues and offering expert assistance
Education
BBA - Human Resources Management
Humber Institute of Technology And Advanced Learning
Toronto01-2028
Skills
- Microsoft Office Suite
- Point of Sale systems
- Account updating
- Effective communication
- Team collaboration
- Conflict resolution
Timeline
Self-Checkout Attendant
Walmart Canada
11.2017 - Current
Customer Service Representative
Walmart Canada
01.2016 - Current
Sales Floor Associate
Real Canadian Superstore
09.2015 - 01.2016
BBA - Human Resources Management
Humber Institute of Technology And Advanced Learning
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