Aysen Osmansoy
Toronto,ON
Summary
Detail-oriented individual with exceptional communication and teamwork skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Employee & Customer Relations
SOC Technologies
08.2023 - 01.2025
- Maintained and updated client databases and sales records.
- Handled customer complaints and provided solutions in a timely and professional manner.
- Drafted and distributed targeted emails to customers, promoting upcoming marketing events and tradeshows to boost engagement and attendance.
- Processed quotes, sales orders, and invoices while resolving issues and payment follow-ups promptly.
- Stayed updated on employment laws and workplace regulations while advising management on compliance matters.
Logistics Specialist
Gerdau Ameristeel
05.2022 - 08.2023
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Medical Administrative Assistant
Dr. R.K.R Surapaneni Psychiatric Services
08.2020 - 08.2023
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Generated reports and logged patient information for reliable records.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Bachelor of Science - Psychology
University of Guelph-Humber
Toronto05-2025
Associate of Arts - Psychology
Humber College
Toronto, ON05-2025
Skills
- Attention to detail
- Planning
- Problem-solving
- Multitasking
- Organization and time management
- Verbal communication
- Conflict resolution
- Relationship building
Languages
English
Native or Bilingual
French
Professional Working
Turkish
Native or Bilingual
Timeline
Employee & Customer Relations
SOC Technologies
08.2023 - 01.2025
Logistics Specialist
Gerdau Ameristeel
05.2022 - 08.2023
Medical Administrative Assistant
Dr. R.K.R Surapaneni Psychiatric Services
08.2020 - 08.2023
Bachelor of Science - Psychology
University of Guelph-Humber
Associate of Arts - Psychology
Humber College
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