Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Ayra  Ahmed

Ayra Ahmed

Guelph,ON
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Summary

Motivated and enthusiastic university student with experience in fast food, office administry, and child care, seeking an employment opportunity in any industry. Committed to leveraging my strong interpersonal skills, attention to detail, and ability to thrive in fast-paced environments to contribute effectively to an organization's success while further developing my professional skills and gaining valuable real-world experience. I am proficient in computer software and have basic office skills with Microsoft and WORD. I am able to multi-task effectively alone and with others in various environments as I understand the importance of collaboration and effective communication to achieve shared goals. My experience in accurately comparing order details, working with customers, and maintaining an organized and clean work area make me an ideal candidate for any position. Open to positions that offer growth and learning, and looking for an opportunity to deliver excellent customer service and contribute to team productivity for overall success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Agent

The Car Girls
Aurora, ON
05.2023 - 09.2023
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat
  • Developed strong relationships with customers through effective communication skills
  • Managed high-volume of inbound and outbound customer calls
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Maintained up-to-date knowledge of company's products, services and promotions
  • Managed customer accounts, including updating account information as needed

Food/Front Counter Attendant

Tim Horton's
East Gwillimbury, Ontario
09.2021 - 09.2022
  • Maintained high standards of customer service during high-volume work shifts while managing multiple tasks in fast-paced operations
  • Demonstrated accurate cash handling/sales and managed cash, debit and credit transactions
  • Assembled and served meals according to specific guest requirements
  • Maintained clean and tidy dining area, including tables, outdoor patio and condiment stations
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members

Office Assistant

Complete Auto Repair
North York, ON
04.2021 - 07.2021
  • Followed instructions from management to complete tasks according to exact specifications; delivering messages and running errands
  • Kept office equipment functional and supplies well-stocked to promote efficient operations
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
  • Greeted visitors or handled incoming callers to handle questions or direct to appropriate staff
  • Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area
  • Developed strong oral and written communication skills in working with people of different ages

Assistant Teacher

Alexander Muir Public School
Newmarket, ON
10.2020 - 02.2021
  • Maintained a safe, educational environment for students during learning and free play time
  • Assisted teacher with enrichment activities, correcting papers or supervising classroom
  • Interacted positively with children to encourage involvement in activities, treating each child with dignity and respect
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding

Education

Bachelor of Science - Bio-Medical Science

University of Guelph, Guelph, ON
04.2026
  • Bachelor of Science: Major in Bio-Medical Science
  • Achieved Honor Roll first and second semester of first-year
  • Academic Scholarship Recipient

The Ontario Secondary School Diploma (OSSD)

Sacred Heart Catholic High School, Newmarket, ON
06.2022
  • Achieved honor roll during all four years
  • Was a part of the Advanced Placement program
  • Was a part of student council

Skills

  • Responsibility and organization - Good with dates and able to manage time
  • Positive attitude and behaviour - Easily able to work alongside others with an open-mind and enthusiasm as well as independently
  • Self-motivated - Always ready to learn in a changing environment and go beyond basic expectations of work
  • Strong leadership and communication skills - Able to take control and work in different environments while communicating with others
  • Guest-focused - Able to resolve situations and provide excelling customer service
  • Bilingual - Able to speak, read, and write in fluent English, Urdu, and Arabic
  • Gathering information - Able to do effective market research and telemarketing
  • Call center operations - Providing customer care and answering customer queries

Certification

  • Standard CPR and First Aid Certification: SAJ Vitals
  • Completed a Leadership Course: Believe Leadership Initiative (Strengthened critical skills like responsibility, initiative, teamwork)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Agent - The Car Girls
05.2023 - 09.2023
Food/Front Counter Attendant - Tim Horton's
09.2021 - 09.2022
Office Assistant - Complete Auto Repair
04.2021 - 07.2021
Assistant Teacher - Alexander Muir Public School
10.2020 - 02.2021
University of Guelph - Bachelor of Science, Bio-Medical Science
Sacred Heart Catholic High School - , The Ontario Secondary School Diploma (OSSD)
Ayra Ahmed