Goal-oriented Customer Service and Banking Professional with over 5 years of progressive experience in customer-facing and operational roles. Recognized for leadership, digital proficiency, and a commitment to excellence in client service. Demonstrated ability to meet performance targets, coach peers, and adapt in a fast-changing financial environment. Resourceful Operations Representative adept at enhancing productivity and efficiency by streamlining operations. Excel in customer relationship management, logistics coordination, and process improvement to ensure smooth operational flows. Bring top soft skills in communication, problem-solving, and adaptability, ensuring seamless team collaboration and effective response to operational challenges.