Ayoub Fateh Daoud
Montréal,Quebec
Summary
Accomplished Program Coordinator offering 8 years of experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
8
8
years of professional experience
Work History
Program Coordinator
Fair Chance Learning
10.2022 - 06.2023
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Business Development Project Manager
British Council
10.2020 - 06.2022
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Public Relations Officer
Volkswagen
04.2019 - 04.2020
- Produced and distributed internal and external communications.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Executed social media plans to create cohesive online presence.
Assistant Project Manager
British Council
03.2018 - 04.2019
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Account Manager
British Airways
06.2016 - 02.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Customer Service Officer
British Council
02.2015 - 05.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Education
Bachelor of Science - Business Management
University of Algiers 3
Algeria06.2014
Skills
- Standard Operating Procedure
- Vendor Management
- Program Management
- Data Management Familiarity
- Project Coordination
- Process Improvement
- Training Coordination
- Project Management
- Educational Strategies
https://www.linkedin.com/in/ayoub-daoud-fateh/
Timeline
Program Coordinator
Fair Chance Learning
10.2022 - 06.2023
Business Development Project Manager
British Council
10.2020 - 06.2022
Public Relations Officer
Volkswagen
04.2019 - 04.2020
Assistant Project Manager
British Council
03.2018 - 04.2019
Account Manager
British Airways
06.2016 - 02.2018
Customer Service Officer
British Council
02.2015 - 05.2016
Bachelor of Science - Business Management
University of Algiers 3
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