Excel
Ayoub Bentaghi
Montreal,QC
Summary
Passionate sales professional with hands-on experience as an Expert Rater, blending a strong focus on customer satisfaction with a knack for detailed analysis. I thrive on building meaningful client relationships, driving sales growth, and solving complex problems. With a background in refining AI-driven products and a commitment to ethical practices, I bring a unique blend of sales expertise and analytical prowess to the table. Adaptable and motivated, I’m excited to contribute to a team where I can make a real impact.
Overview
5
5
years of professional experience
Work History
Expert Rater ( Quality Ads Analyst )
Telus International ( Google )
06.2023 - 08.2024
- Refining and enhancing AI-powered advertising systems and establish new standards
- Identified and addressed challenges in ad templates, crafting effective solutions without established benchmarks.
- Analyzed datasets to uncover meaningful patterns and trends.
- Collaborated with research and development teams to enhance Language Models (LLM).
- Analyzed datasets to uncover meaningful patterns and trends.
- Conduct independent research to gather insights and guide innovative solutions.
Content Moderator
Majorel
09.2021 - 10.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Communicate with users to explain moderation decisions and handle disputes or escalations as needed.
Sales Agent ( Daily Allowances )
Skm Marketing
10.2020 - 08.2021
- prospecting potential customers through various channels such as leads, referrals, networking events, and market research.
- Develop and maintain strong relationships with existing and new customers to foster trust and loyalty.
- Prepare and deliver engaging presentations or demonstrations to showcase the value of the products or services.
- Negotiate terms, prices, and conditions with customers to close deals.
Customer Service Representative
RG Consultant
01.2020 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Technician Specialized in Commerce - Commerce And Business Administration
Office of Vocational Training And Employment HH2
Casablanca, Morocco09.2020
High School Diploma -
Ibnou Al Haitam
Casablanca, Morocco06.2018
Skills
- Detailed Oriented
- Proficiency in handling customer inquiries and resolving issues
- Flexible and able to adapt
- Resilient
Software
World
Power point
Timeline
Expert Rater ( Quality Ads Analyst )
Telus International ( Google )
06.2023 - 08.2024
Content Moderator
Majorel
09.2021 - 10.2023
Sales Agent ( Daily Allowances )
Skm Marketing
10.2020 - 08.2021
Customer Service Representative
RG Consultant
01.2020 - 04.2020
Technician Specialized in Commerce - Commerce And Business Administration
Office of Vocational Training And Employment HH2
High School Diploma -
Ibnou Al Haitam
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