Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayoola Alabi

Lachine,QC

Summary

Adept at enhancing customer satisfaction and managing risk, my tenure at Access Bank Holding showcased my ability to analyze financial data and lead teams towards achieving positive audit results. Skilled in problem-solving and compassionate communication, I excel in environments requiring strong ethics and emotional support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Personal Support Worker/Laboratory Technician

Saint Elizabeth Health Care
06.2020 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.

Salea and Customer Service, Supervisor

Teleperformance USA
04.2019 - 03.2020
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Streamlined service processes, resulting in increased efficiency and reduced operational costs.

Customer Support Specialist

Marriott Atlanta
12.2017 - 03.2018
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Human Resources Officer

Access Bank Holding. Nigeria
05.2015 - 03.2017
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
  • Coordinated employee placements and administrative details.

Credit Analyst Team Lead

Access Bank Holding Nigeria
01.2014 - 03.2015
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.

Senior Credit Analyst

Access Bank Holding
12.2011 - 01.2014
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Performed credit reviews on corporations to assess financial conditions.
  • Complied with internal controls and government regulations.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Gathered loan documentation for underwriting.
  • Conducted presentations to upper management and executive teams for loan recommendations.
  • Contributed significantly to positive audit results by maintaining detailed documentation related to all aspects of the credit analysis process.

Education

Master of Arts - Human Resource Management

Algonquin College
Ottawa, ON
04.2024

Bachelor of Arts - Linguistics

University of Lagos
Lagos, Nigeria
11.2009

Skills

  • Dementia Care
  • Personal Hygiene Assistance
  • Emotional Support
  • Privacy and confidentiality
  • Time Management
  • Respectful and Compassionate
  • Verbal and written communication skills
  • Strong Ethics
  • Behavioral Management
  • Compassionate communication
  • [Language] Fluency
  • Problem-Solving

Languages

English
Full Professional

Timeline

Personal Support Worker/Laboratory Technician

Saint Elizabeth Health Care
06.2020 - Current

Salea and Customer Service, Supervisor

Teleperformance USA
04.2019 - 03.2020

Customer Support Specialist

Marriott Atlanta
12.2017 - 03.2018

Human Resources Officer

Access Bank Holding. Nigeria
05.2015 - 03.2017

Credit Analyst Team Lead

Access Bank Holding Nigeria
01.2014 - 03.2015

Senior Credit Analyst

Access Bank Holding
12.2011 - 01.2014

Master of Arts - Human Resource Management

Algonquin College

Bachelor of Arts - Linguistics

University of Lagos

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Ayoola Alabi