Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ayon Osaka Jagoda

Calgary,AB

Summary

Customer service professional with over 10 years of experience in retail and personal service. Achieved national grand winner status in hair art, showcasing exceptional skill and creativity. Proven leadership abilities through effective staff training and management of customer inquiries. Consistently delivers high-quality service and fosters positive customer relationships.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

CHATTERS SALON LTD.
Calgary, Canada
01.2015 - Current
  • Handled customer inquiries, complaints, and service requests to ensure timely resolutions and enhance customer satisfaction.
  • Led conflict resolution to de-escalate challenging situations and upset customers.
  • Maintained high standards of customer service while ensuring confidentiality.
  • Leveraged interpersonal skills to foster positive customer relationships and improve engagement.
  • Demonstrated strong leadership in a fast-paced call center environment.
  • Trained new staff on hair color techniques and product knowledge.
  • Coordinated promotions and advertising campaigns to elevate brand visibility and attract new customers.
  • Achieved national grand winner status in hair art category 2022 as Chatters Salon influencer ambassador.

SALON OSAKA
Winnipeg, Canada
01.2011 - 01.2014
  • Responsible for all marketing and promotions of the business.
  • Responsible for hiring and training of all staff.
  • Process staff payroll and company benefits.
  • Establish and maintain good working relationships with staff and clients.
  • Handles customer complaints, inquiries and service requests.
  • Maintain Professional customer service and customer confidentiality.

Education

Color Specialist Training Program - CUSTOMER SERVICE AND MANAGING

REDKEN/CHATTERS
01-2020

Work behind the stage with models -

Chatters
01-2019

Barbering Education Technique and Skills -

Best of Seven Barbers
01-2018

Latest color Technique - Balayage, Ombre Sombre

Calgary, MB
01-2016

Skills

  • Customer service and support
  • Effective communication
  • Relationship management
  • Conflict resolution
  • Negotiation skills
  • Sales strategies
  • Team building and training
  • Leadership abilities
  • Empathy and understanding

Timeline

Customer Service Representative

CHATTERS SALON LTD.
01.2015 - Current

SALON OSAKA
01.2011 - 01.2014

Color Specialist Training Program - CUSTOMER SERVICE AND MANAGING

REDKEN/CHATTERS

Work behind the stage with models -

Chatters

Barbering Education Technique and Skills -

Best of Seven Barbers

Latest color Technique - Balayage, Ombre Sombre

Ayon Osaka Jagoda