AYOMIDE OLOWOPOROKU
Saskatoon,SK
Summary
Results-driven IT professional with a Bachelor of Science in Computer Science and expertise in programming, cloud computing (Azure, SAP), and data analysis. Proficient in Microsoft 365, Power BI, and technical support, with a strong emphasis on optimizing operational efficiency. Committed to continuous learning and growth in AI/ML, Oracle Cloud, and AWS technologies to make meaningful contributions to innovative projects.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
4SummitsTechnology
06.2023 - Current
- Develop, implement, and manage Microsoft 365 (M365) and Azure-based solutions tailored to client needs and business goals
- Provide advanced technical support for M365 and Azure environments, ensuring minimal downtime and efficient resolution of user issues
- Collaborate with clients to analyze their IT requirements and deliver custom solutions that optimize their workflows and business processes
- Create and maintain detailed documentation for IT systems, configurations, and processes to ensure operational clarity and consistency
- Ensure the smooth operation and maintenance of IT systems by identifying opportunities to improve reliability, scalability, and efficiency
- Act as a bridge between client needs and technical teams, ensuring successful project delivery and satisfaction
- Implement and maintain security protocols to safeguard client data, ensuring compliance with regulatory standards
- Leveraged Kaseya One to streamline IT operations, integrating tools like Autotask (PSA), Datto RMM, Datto EDR, and Graphus for efficient service management and enhanced security
Tier 1 Service Technician
SaskTel
11.2022 - 04.2023
- Responsible for On-site troubleshooting, repair and installation of network setups (LANs)
- Managed and prioritized service tickets, incidents, and user inquiries in a timely manner, meeting or exceeding defined service level agreements (SLAs) to maximize user satisfaction
- Designed and enforced security policies, access controls, and permissions through Group Policy settings, ensuring a secure and compliant IT environment
- Managing IT infrastructure, including Firewalls, Switches and VPNs
- Setup 50+ out of box laptops with installing required software’s and joining domain
- Created a 100+ users in Active Directory and assigned users to Security and Distribution groups
- Created and updated detailed documentation of system configurations, procedures, and best practices, aiding in knowledge transfer and training
Data Analyst/Systems Analyst
Pioneer Solar Energy
06.2021 - 08.2022
- Company Overview: (INTERN)
- Design, development, enhancement, maintenance, or testing of applications using written and verbal specifications as guidelines
- Demonstrated data visualization and analysis skills using Power BI and Excel
- Identification and communication of issues and ideas to assist in project work
- Preparation of reports and technical documentation of progress and issues encountered while making changes to both Website and Mobile/time-log-log of the company
- I served as a team lead, overseeing the integration of data connections between Google Ads and Google Analytics in a professional capacity
- Performed data mining, data wrangling, data analysis and modeling on telephone data using Python, SQL and R
- (INTERN)
Education
Bachelor of Science - Computer Science
University of Saskatchewan
Saskatoon, SaskatchewanSkills
- Teamwork
- Risk Management
- Problem-Solving
- Time Management
- Leadership
- C
- SQL
- Python
- R
- Scala
- HTML
- CSS
- Visual Studio
- Eclipse
- Pandas
- Django
- Scikit-Learn
- React
- MATLAB
- Excel
- Microsoft 365
- Canva
- Adobe
- Notion
- Adobe InDesign
- MS Office
- SAP
- Azure
Languages
English
Native or Bilingual
Timeline
Technical Support Engineer
4SummitsTechnology
06.2023 - Current
Tier 1 Service Technician
SaskTel
11.2022 - 04.2023
Data Analyst/Systems Analyst
Pioneer Solar Energy
06.2021 - 08.2022
Bachelor of Science - Computer Science
University of Saskatchewan
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