Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Timeline
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Ayokunle Oluwole

Ayokunle Oluwole

Mississauga,ON

Summary

Agile enthusiast with a proven track record in customer service, sales, operations, and development, spanning over 5 years. Proficient in communication and MS Tools, with a remarkable ability to rapidly adapt to new technologies and acquire new skills in a dynamic and fast-paced work environment. Seeking to leverage valuable insights gained to drive innovation and success in future endeavors.

Overview

6
6
years of professional experience
2
2
Certification

Work History

TD Securities Operations Officer

TD Canada Trust
Toronto, ON
07.2021 - Current

Responsible for managing and processing electronic wire transfers between financial institutions. Some responsibilities include:

  • Ensuring compliance with all regulatory requirements related to wire transfers, including anti-money laundering (AML) and know-your-customer (KYC) regulations
  • Investigating and resolving any issues or discrepancies related to wire transfers.
  • Investigating and resolving any issues or discrepancies related to wire transfers.

Customer Experience Associate

TD Canada Trust
Etobicoke, ON
02.2020 - 07.2021

Responsible for handling a variety of financial transactions, providing customer service, and ensuring the accuracy and security of transactions. Some responsibilities include:

  • Processing a variety of financial transactions, such as deposits, withdrawals, and loan payments.
  • Adhering to security procedures and protocols
  • Providing personalized assistance to customers, such as recommending products or services that meet their needs.

Retail Manager/Store Lead

Ann Taylor Inc. LOFT
Mississauga, ON
10.2017 - 08.2020

Responsible for overseeing all aspects of the store's operations, including sales, customer service, inventory management, and staff supervision. Some responsibilities include:

  • Recruiting, training, and supervising a team of sales associates, ensuring exceptional customer service and meeting sales targets.
  • Resolving customer complaints and addressing any issues or concerns while ensuring customer satisfaction was a top priority.
  • Functioning as a partner between customers, sales associates, and other Store Managers.

Education

Bachelor of Arts - Digital Enterprise Communication

University of Toronto
Toronto, ON
06.2019

Bachelor of Arts - Digital Communication

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
06.2019

Skills

  • Agile Best Practices
  • Development Team Trainings
  • MS Office
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Customer Interaction
  • Project Management
  • Scrum Processes
  • Verbal and Written Communication
  • Attention to Detail
  • Problem-Solving
  • Excellent Communication

Certification

  • Certified Product Management (CPM), BrainStation - 2022
  • Certified Scrum Master (CSM) , ScrumAlliance - 2022 - 2024


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

TD Securities Operations Officer

TD Canada Trust
07.2021 - Current

Customer Experience Associate

TD Canada Trust
02.2020 - 07.2021

Retail Manager/Store Lead

Ann Taylor Inc. LOFT
10.2017 - 08.2020

Bachelor of Arts - Digital Enterprise Communication

University of Toronto

Bachelor of Arts - Digital Communication

Sheridan College Institute of Technology And Advanced Learning
Ayokunle Oluwole