Client Relationship Management Analyst with Early-Stage Investment Focus
NNPC Limited
01.2012
- Spearheaded pivotal support for Client Executives and Account Coordinators, overseeing day-to-day client deliverables with a specialized focus on early-stage investments
- Orchestrated the operational activity of a diverse portfolio of accounts, ensuring optimal workload management and adherence to stringent service standards
- Proactively managed the end-to-end administration of client accounts, encompassing pre-renewal, bind, and post-bind activities, showcasing unwavering commitment to compliance and productivity
- Collaborated seamlessly with cross-functional teams to address workflow intricacies and centralized team matters, demonstrating a keen eye for operational efficiency
- Drove a client-centric approach within the team, cultivating a culture of proactive engagement and fostering a 'How can I help?' attitude
- Elevated client satisfaction by discerning and addressing their needs, implementing retention strategies that contributed significantly to revenue growth
- Orchestrated seamless onboarding processes for new clients and executed efficient renewal procedures, ensuring meticulous paperwork execution and adherence to timelines
- Provided unwavering day-to-day support to Client Executives and Account Coordinators, orchestrating operational activities and prioritizing account workload for optimal efficiency
- Functioned as the primary liaison for client service team inquiries, engaging with clients and maintaining a sales-centric approach to service
- Prepared meticulously crafted submissions, certificates, and invoicing, ensuring the creation and maintenance of organized, comprehensive client files that adhere to stringent regulatory standards
- Anticipated challenges and proactively devised innovative solutions, fostering a 'How can I help?' attitude within the team and actively contributing to continuous improvement initiatives.
