AYODELE ISAAC AWOSEYI
Kingston,ON
Summary
Dynamic banking professional with over a decade of experience in branch operations, business development, credit assessment, and customer relationship management. Proven track record in branch leadership and SME banking roles at Polaris Bank Limited, driving deposit growth, ensuring quality risk asset management, and maintaining regulatory compliance while delivering exceptional service. MBA-qualified with strong analytical and leadership skills, actively pursuing opportunities in banking operations, credit, risk management, and business development within the Canadian banking sector. Committed to leveraging expertise to contribute to organizational success and enhance customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Manager / Branch Leadership Role
Polaris Bank Limited
Ibadan, Nigeria
12.2022 - 01.2025
- Led business development activities for retail, SME, and commercial customers, driving growth in deposits, income, and quality risk assets in line with branch targets.
- Promoted and delivered retail and commercial banking products, with a focus on business banking solutions and approved credit facilities, ensuring strict compliance with internal policies and regulatory guidelines.
- Managed and monitored loan portfolios to ensure asset quality, early risk identification, and timely remediation.
- Supervised and coached relationship officers and branch staff to improve service delivery, sales performance, and operational discipline.
- Ensured adherence to KYC, AML, and internal control standards across all customer onboarding and transaction activities.
- Built and maintained strong relationships with business and corporate clients, supporting customer retention and long-term portfolio growth.
- Worked closely with credit and risk teams to evaluate credit requests, prepare documentation, and support sound lending decisions.
- Resolved customer issues and escalations promptly, contributing to improved customer satisfaction and service quality.
Business Development Officer (SME Banking)
Polaris Bank Limited
Nigeria
05.2016 - 11.2022
- Sourced, onboarded, and managed SME and commercial customer relationships, supporting liability growth and income generation.
- Conducted credit analysis and prepared credit proposals in line with approved lending policies and risk frameworks.
- Supported loan monitoring, recovery efforts, and portfolio performance tracking to minimize credit risk.
- Cross-sold banking products and digital solutions to meet customer needs and enhance wallet share.
- Maintained accurate customer records and ensured compliance with KYC, AML, and regulatory requirements.
- Actively supported branch sales initiatives through client engagement, referrals, and relationship management.
Education
MBA - Marketing
Obafemi Awolowo University
Ile-Ife, Nigeria12-2025
Bachelor of Science - Computer Engineering
Obafemi Awolowo University
Ile-Ife, Nigeria12-2011
Skills
- Retail & Branch Banking Operations
- Customer Relationship Management
- Business & SME Banking
- Credit Analysis & Risk Assessment
- Regulatory Compliance (KYC / AML)
- Business Development & Sales
- Team Leadership & Supervision
- Microsoft Office (Excel, Word, PowerPoint)
- Remote collaboration using Zoom and Microsoft Teams
- CRM platforms: Salesforce, HubSpot, Zoho
- KPI tracking, performance reporting, and productivity monitoring
- Customer data privacy and confidentiality aligned with PIPEDA principles
- Time management, task prioritization, and independent remote work discipline
- Secure handling of customer information and digital documentation
- Retail operations management
- Relationship building and management
- Sales expertise
- Investment advice
- Compliance monitoring
- Document review
- Internal audits
- Risk evaluation
- Documentation review
- Loan structuring
- Portfolio management
- Sales proficiency
Certification
- Chartered Institute of Bankers of Nigeria – Corporate Member
- Nigerian Society of Engineers (NSE)
- Council for the Regulation of Engineering in Nigeria (COREN)
ADDITIONAL INFORMATION
- Legally eligible to work in Canada
- Strong communication, analytical, and leadership skills
- Open to Customer Service, Personal Banking, SME, Credit, Risk, and Operations roles
Languages
English
Native or Bilingual
Timeline
Business Development Manager / Branch Leadership Role
Polaris Bank Limited
12.2022 - 01.2025
Business Development Officer (SME Banking)
Polaris Bank Limited
05.2016 - 11.2022
MBA - Marketing
Obafemi Awolowo University
Bachelor of Science - Computer Engineering
Obafemi Awolowo University