Ayodele Festus Ogunlola
London,882 Kipps Lane
Summary
Proven Customer Service Representative at Beowin Homecare and Support Services, excelling in high-stress situations with top-notch problem-solving and active listening skills. Achieved increased customer loyalty through empathetic resolution of complaints, demonstrating critical thinking and efficient handling of escalated calls. Skilled in enhancing customer satisfaction and business outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Beowin Homecare and Support Services
07.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science In Accounting - Accounting
Ekiti State University
Ado Ekiti01.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Elementary
Certification
- CPR/AED/First Aid
- CPI
Timeline
Customer Service Representative
Beowin Homecare and Support Services
07.2023 - 06.2024
Bachelor Of Science In Accounting - Accounting
Ekiti State University
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