AYODELE OLATULA
Ottawa
Summary
Goal-oriented sales professional offering successful history building large client base and exceeding revenue objectives keeps robust pipeline through continuous account prospecting Detail-oriented listener with proven customer relations skills. Dedicated professional with demonstrated strengths in customer service time management and trend tracking Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Volunteering - Block Leader
Ottawa Inner City Health
05.2024 - Current
- Helping individuals link up to service providers
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- monitoring what is happening and making sure everyone are safe
- Excellent communication skills, both verbal and written.
- Encouraging positive street cultures
Retail Sales Supervisor
Patatello Cafe
01.2015 - 12.2015
- Monitored numerous employee activities and assigned tasks to cover demand
- Evaluated staff performance, communicating feedback, and setting personal goals
- Communicated team priorities by leading meetings and giving presentations
- Attended and contributed to regular managerial meetings
- Trained new employees on company policies, procedures, and software systems.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
SUPERVISOR
IKEA Group
01.2012 - 12.2013
- Monitored numerous employee activities and assigned tasks to cover demand
- Tracked employee performance to determine areas of strength and improvement
- Delivered high quality training for new team members
- Evaluated staff performance communicating feedback, and setting personal goals
- Led teams through onboarding process for swift integration into daily operations
- Attended and contributed to regular managerial meetings.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
STORE MANAGER
JAPAUL MINES AND PRODUCT LTD
01.2008 - 12.2012
- Managed inventory audits financial reconciliations and sales reporting
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Forecasted sales inventory demand and labor requirements and developed annual budget and operational plans
- Maintained high store standards in merchandising security and visual presentation
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Analyzed sales data to identify trends and areas of opportunity for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
HIGHER NATIONAL DIPLOMA-BUSINESS ADMINISTRATION AND MANAGEMENT -
RUFUS GIWA POLYTECHNIC
ONDO STATE, NIGERIA01.2018
NATIONAL DIPLOMA-BUSINESS ADMINISTRATION AND MANAGEMENT -
RUFUS GIWA POLYTECHNIC
ONDO STATE, NIGERIA01.2009
WEST AFRICAN EXAMINATION COUNCIL -
COMMUNITY HIGH SCHOOL
OYO STATE, NIGERIA01.2001
Skills
- Staff Management
- Process Improvement
- Employee Training
- Report Generation
- Shift Scheduling
- Store Operations
- Sales Analysis
- Store operations oversigh
- Loss Prevention Procedures
- Employee Scheduling
Certification
CPR, First Aid & AED certificate - March 2024
Timeline
Volunteering - Block Leader
Ottawa Inner City Health
05.2024 - Current
Retail Sales Supervisor
Patatello Cafe
01.2015 - 12.2015
SUPERVISOR
IKEA Group
01.2012 - 12.2013
STORE MANAGER
JAPAUL MINES AND PRODUCT LTD
01.2008 - 12.2012
HIGHER NATIONAL DIPLOMA-BUSINESS ADMINISTRATION AND MANAGEMENT -
RUFUS GIWA POLYTECHNIC
NATIONAL DIPLOMA-BUSINESS ADMINISTRATION AND MANAGEMENT -
RUFUS GIWA POLYTECHNIC
WEST AFRICAN EXAMINATION COUNCIL -
COMMUNITY HIGH SCHOOL
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