Ayodeji Shittu
Edmonton,AB
Summary
Dedicated IT Support Specialist with over 7 years of experience delivering exceptional technical support and maintaining robust IT infrastructure. Proven expertise in Windows environments, Active Directory, and Microsoft 365 suite. Adept at troubleshooting complex network issues and providing comprehensive end-user support for diverse hardware and software. Strong communicator with a service-oriented mindset and ability to thrive in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Tess Communication
Atlanta, Georgia
05.2021 - 05.2024
- Function as a skilled part of the Support Technician team, providing local support and back-fill support for other company locations.
- Resolved network connectivity issues with routers and switches.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Monitor the Service Desk, handling support and service requests and documenting outcomes.
- Provide support for laptop and desktop computers, end-user software, and smartphones.
- Create and manage user accounts and passwords. Set up and configure desktop and laptop computers, including the standard operating environment and company applications.
- Tested hardware components prior to deployment in production environment.
- Assist other IT support technicians with problems and workload as needed.
- Assist in maintaining IT administration documentation.
Computer Helpdesk Technician
Hatel Communication
08.2017 - 05.2021
- Conducted research into emerging technologies that could benefit organization.
- Responded to service requests from customers in a professional manner.
- Decommission and dispose of retired IT equipment.
- Maintain the IT asset inventory for Corporate IT assets.
- Assist in the generation and maintenance of the Corporate Capital Budget and monitor expenditures.
- Work to deliver the services defined in the Service Objectives for IT Services.
- Performs other related duties as assigned.
Education
Diploma - Wireless System Engineering Technology
Northern Alberta Institute of Technology
Edmonton, AB04-2025
Bachelor of Technology - Physics Electronics
Federal University of Technology
Akure08-2015
Skills
- Configuration Management
- Network Administration
- Hardware upgrades
- Incident Management
- Active and Fast Learner
- Troubleshooting abilities
- Proficiency in Microsoft 365
- Network configuration
- Diagram and Chart Preparation
- Wireless Networking Knowledge
Certification
- Certified Scrum Master (2023)
- CCNA (In-View)
- Google Cybersecurity Professional Certificate (In-View)
Timeline
IT Support Specialist
Tess Communication
05.2021 - 05.2024
Computer Helpdesk Technician
Hatel Communication
08.2017 - 05.2021
Diploma - Wireless System Engineering Technology
Northern Alberta Institute of Technology
Bachelor of Technology - Physics Electronics
Federal University of Technology