Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Investigate, research, and analyze legal negligence requiring the utmost discretion for a national known firm specializing in personal injury liability. Handle new clients from inception to settlement. Conducts witness interviews, collects evidence, health insurance knowledge, manages medical treatment, and establish a theory of negligence. Liaison between clients, attorneys, health care providers, and medical providers. Researched and drafted case summaries, edited legal documents, and prepared exhibits for trial.
Collection of delinquent Federal Student Loans. Minimum of 100 outbound calls a day to obtain financial information, set up payment arrangements, and move loans out of default. Aggressive skip tracing and persuasion.
Handled personal auto and homeowners liability claims for the Southeast Region Determined appropriate monetary allocation for probable expenditures during the tenure of each case through industry analysis and drafted the associated budget proposal for senior management review Authorize and issue payments for bodily injury, property, damage, subrogation, and arbitration claims.
Ten years experience in the insurance field coupled with expertise in providing legal assistant support and customer service to clients. History of representing employers with a highly professional image through personal client contact and proactive phone communication. Reputation for conflict resolution by demonstrating compassion and empathy. Background of carefully investigating situations and providing satisfactory solutions.
Proficient in Microsoft Office, Medical Terminology, Legal Research, CPT Medical Coding, and all office equipment.