Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
Generic

AYODEJI LAWAL

Regina,Saskatchewan

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

16
16
years of professional experience

Work History

Personal Injury Case Manager

Government Hospital
01.2023 - 09.2023

Investigate, research, and analyze legal negligence requiring the utmost discretion for a national known firm specializing in personal injury liability. Handle new clients from inception to settlement. Conducts witness interviews, collects evidence, health insurance knowledge, manages medical treatment, and establish a theory of negligence. Liaison between clients, attorneys, health care providers, and medical providers. Researched and drafted case summaries, edited legal documents, and prepared exhibits for trial.

  • Negotiated and settled 98% of inventory pre litigation saving the law firm and client on thousands of dollars of trial expenses.


Personal Injury Investigator

Government Hospital
01.2009 - 12.2022

Collection of delinquent Federal Student Loans. Minimum of 100 outbound calls a day to obtain financial information, set up payment arrangements, and move loans out of default. Aggressive skip tracing and persuasion.

  • Researched and created the workflow for the development a consolidation program
  • Streamlined the evidence collection process for improved efficiency in analyzing case details and determining liability.
  • Increased case resolution speed by effectively managing multiple investigations simultaneously while maintaining accuracy and attention to detail.
  • Supported internal training programs by sharing expertise in personal injury investigation techniques with new hires and colleagues alike.
  • Provided valuable insights for settlement negotiations through careful examination of evidence and compelling presentation of findings.
  • Promoted a culture of continuous improvement within the investigative team by regularly reviewing processes for potential enhancements.

Casualty Claims Specialist

Csaa Insurance Group
04.2007 - 08.2008

Handled personal auto and homeowners liability claims for the Southeast Region Determined appropriate monetary allocation for probable expenditures during the tenure of each case through industry analysis and drafted the associated budget proposal for senior management review Authorize and issue payments for bodily injury, property, damage, subrogation, and arbitration claims.

  • Promoted and relocated to teach another region how to operate 3 various claims systems for 4 companies under the Liberty Mutual umbrella.

Education

Bachelor of Science - Nursing

Southwest Tennessee Community College
Memphis, TN
2018

Bachelor of Science - Chemistry - studied

Indiana University Purdue University
Indianapolis, IN
2005

Skills

  • Customer Service 
  • Problem Solving 
  • Strategic Negotiation
  • Team Building/Leadership 
  • Relationship Building
  • Customer Retention 
  • Administrative Support 
  • Staff Training
  • Client/Vendor Relations 
  • Record/File Maintenance 

Accomplishments

  • Trained and Mentored 4 recent graduates in developing and achieving professional expertise 
  • Implemented a daily workflow to assure the most efficient use of business time
  • Assist an average of 30 clients per day in finding medical care which directly generates an increased business revenue

Skills

Ten years experience in the insurance field coupled with expertise in providing legal assistant support and customer service to clients.  History of representing employers with a highly professional image through personal client contact and proactive phone communication.  Reputation for conflict resolution by demonstrating compassion and empathy.  Background of carefully investigating situations and providing satisfactory solutions.

Proficient in Microsoft Office, Medical Terminology, Legal Research, CPT Medical Coding, and all office equipment. 

Timeline

Personal Injury Case Manager

Government Hospital
01.2023 - 09.2023

Personal Injury Investigator

Government Hospital
01.2009 - 12.2022

Casualty Claims Specialist

Csaa Insurance Group
04.2007 - 08.2008

Bachelor of Science - Nursing

Southwest Tennessee Community College

Bachelor of Science - Chemistry - studied

Indiana University Purdue University
AYODEJI LAWAL