Summary
Overview
Work History
Education
Skills
Technicaltrainingandcertification
References
Certification
Accomplishments
Affiliations
References
Timeline
Generic

AYODEJI ALABA

Oakville,ON

Summary

I am a highly motivated and skilled technician who is always eager to take on new challenges. I possess a strong work ethic, exceptional interpersonal skills, and the ability to work effectively without supervision while quickly mastering new skills. My excellent organizational and multi-tasking abilities, along with my adaptability to changing priorities and challenging situations, make me a valuable team player.

Overview

11
11
years of professional experience
1
1
Certification

Work History

In-Home Technician 2

Rogers Communications
Winnipeg, MB
05.2020 - Current
  • Install Rogers Ignite products and services such as internet, home phone, TV/streaming, and smart home monitoring.
  • Offered comprehensive in-home assistance to customers, ensuring optimal performance of their equipment and imparting knowledge on how to optimize Rogers' services.
  • Ensure all company documentation related to calls, department processes, and standards is completed accurately.
  • Inform customers about enhanced company products to drive increased sales.
  • Complete all assigned projects within established timeframes and standards.
  • Conducted thorough inventory counts for installation equipment and efficiently returned outdated items to the warehouse.
  • Complete all assigned projects within established time parameters and standards.

Service Activation Specialist / CATS

Shaw Communications
Winnipeg, MB
09.2018 - 05.2020
  • Provided technical support to technicians and ensured prompt and effective communication with technicians to resolve issues on time.
  • Ensure all work/cases performed are documented and completed promptly, accurately, and in detail.
  • Conducted analysis of alarms and statistical measurements to determine the causes of service disruptions
  • Identify and implement automation opportunities in compliance with industry standards.
  • Provided ongoing feedback about system performance and recommended improvements where needed.

Technical Service Representative

Shaw Communications
Winnipeg, MB
05.2015 - 08.2018
  • Troubleshoot customer inquiries related to software and hardware issues.
  • Maintained detailed records of all customer interactions in the help desk database.
  • Assisted customers with the installation of new hardware and software applications.
  • Improve efficiency within our business and elevate customer experience.
  • Recommended upgrades or additional features that could enhance user experience.
  • Developed system documentation, user manuals, FAQs, and troubleshooting guides.
  • Participated in special projects as assigned by the management team.
  • Resolved escalated customer service issues on time.
  • Responded promptly to customer inquiries regarding status updates on their installed services.

Customer Support Analyst

1st Intel IT Solutions
05.2013 - 11.2013
  • Developed policies related to network security and usage procedures for end-users.
  • Created detailed documentation of all configurations, processes and procedures related to the network environment.
  • Responded quickly to user requests for assistance with computer or network problems.
  • Researched new technology trends to recommend upgrades or changes in the existing infrastructure.
  • Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
  • Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
  • Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
  • Analyzed network traffic patterns to identify potential problems or areas for improvement.

Education

Diploma in Computer and Network Support -

Red River College
Winnipeg, Manitoba
04.2015

Bachelor of Science in Computer Science and Economics -

Olabisi Onabanjo University
Ago-Iwoye, Nigeria
05.2009

Diploma in Data Processing -

Olabisi Onabanjo University
Ago-Iwoye, Nigeria
12.2004

Skills

  • Disaster Recovery Planning
  • Firewall Installation and configuration
  • DHCP/DNS Ethernet and Firewall proficient
  • VPN Management
  • Intrusion Detection
  • Network Security
  • Excellent Communication
  • Customer relations understanding
  • Teamwork and Collaboration
  • Software licenses and patches
  • Attention to Detail
  • Telecommunications Systems
  • Cable arrangements
  • System and Device configuration
  • Emergency Management
  • First Aid/CPR

Technicaltrainingandcertification

  • COMTIA A+
  • CCNA
  • CCNP
  • Training on HP Systems and Laptops – Allied Computers, Lagos.
  • Networking Training – Allied Computers, Lagos.
  • Installation of IP Camera, Monitoring & Support – NORBAIN UK
  • Web Designing – Daystar Skill Acquisition Program (D-SAP).
  • Certificate in Leadership – Daystar Leadership Academy (DLA).
  • Project Management Training – Daystar Leadership Academy (DLA).

References

Reference available on request.

Certification

· COMTIA A+, CCNA and CCNP. 2010

· Training on HP Systems and Laptops – Allied Computers, Lagos. May 2008

· Networking Training – Allied Computers, Lagos. February 2008

· Installation of IP Camera, Monitoring & Support – NORBAIN UK May 2013

· Web Designing – Daystar Skill Acquisition Program (D-SAP). November 2011

· Certificate in Leadership – Daystar Leadership Academy (DLA). May 2012

· Project Management Training – Daystar Leadership Academy (DLA). June 2012

Accomplishments

Led an all-IP upgrade project for Ignite TV & Internet in the Winnipeg condominium and completed it promptly.

Affiliations

  • Playing Chess
  • Reading
  • photography
  • Nature

References

References available upon request.

Timeline

In-Home Technician 2

Rogers Communications
05.2020 - Current

Service Activation Specialist / CATS

Shaw Communications
09.2018 - 05.2020

Technical Service Representative

Shaw Communications
05.2015 - 08.2018

Customer Support Analyst

1st Intel IT Solutions
05.2013 - 11.2013

Diploma in Computer and Network Support -

Red River College

Bachelor of Science in Computer Science and Economics -

Olabisi Onabanjo University

Diploma in Data Processing -

Olabisi Onabanjo University

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