Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayobami Fashola

Hamilton,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Support

Logistics Management Solutions
06.2020 - 06.2021
  • Updated and maintained current customer support database
  • Created customer support strategies to increase customer retention
  • Provided exceptional customer support experience by combining kindness and concise responses.

Customer Service Intern

UBA Bank
04.2021 - 12.2022
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services
  • Investigated and resolved customer inquiries and complaints quickly
  • Educated customers about billing, payment processing and support policies.

Customer Service Representative

D PLACE RESTURANT
04.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records.

Telephone Operator

AT&T Communications
05.2023 - 07.2024
  • Reduced call waiting times by efficiently managing high call volumes
  • Assisted callers with inquiries, providing accurate information about products, services, or company policies.

Office Administrative Assistant

Bayshore Home Health
10.2023 - 01.2024
  • Streamlined office processes by implementing efficient filing and organizational systems
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.

Education

Diploma - Health Care Administration And Management Leader

ULTONET COMPUTER COLLEGE
Toronto, ON
07.2024

Skills

  • MS Office
  • Clerical Support
  • Administrative Support
  • Sales Activities
  • Inventory Accuracy
  • Customer Loyalty
  • Call Control
  • Customer Service and Assistance
  • Data Collection
  • Report Generation
  • Information Updates

Languages

English

Timeline

Office Administrative Assistant

Bayshore Home Health
10.2023 - 01.2024

Telephone Operator

AT&T Communications
05.2023 - 07.2024

Customer Service Representative

D PLACE RESTURANT
04.2022 - 09.2023

Customer Service Intern

UBA Bank
04.2021 - 12.2022

Customer Support

Logistics Management Solutions
06.2020 - 06.2021

Diploma - Health Care Administration And Management Leader

ULTONET COMPUTER COLLEGE
Ayobami Fashola